Category Archives: Entrepreneur

A Simple Success Guide to Choosing Your Business’s Social Media Platforms

With so many social media options out there, it can be hard to know which one(s) are best for your business. Each platform is unique, offering advantages and disadvantages over every other social media marketing option. With a brief overview of your social media options, however, you’ll be equipped to make the best choice for your business.

Remember, you know your business best. Knowing what each platforms offers will help you choose if it is right for your business and your audience.

Facebook

What sets Facebook apart

Facebook’s prevalence. When people think “social media,” they usually think Facebook. With 1.67 billion users, it’s become integrated not only in the lives of Americans but individuals around the world. And it’s prevalent among marketers, with 93% of social media marketers using Facebook for their organization.

How individuals use Facebook
A main motivation to be active on Facebook is relational: connect with other individuals and organizations you care about (or at least, show a mild enough interest in you’ll be fine reading an update from). Users can range from the grandparent using Facebook occasionally to see photos of their grandkids to the young adult using Facebook daily to stay in touch with friends around the world and organizations championing their favorite causes.

How marketers can use Facebook

Facebook done well can achieve so many of the benefits of social media marketing: relationship building, brand awareness, selling of products/services, etc. To gain these benefits, marketers need to continually post content. But quality of quantity is key (Facebook’s newsfeed algorithm results in every post seen only by a fraction of your total audience, the better quality Facebook deems your post the more people will see your post). Marketers can use Facebook to humanize the brand and interact with customers. Keep in mind that business posts will appear in people’s news feeds among emotional posts from their loved ones (think wedding photos, graduation photos, etc). You don’t want to post dry sales posts. You want to create posts that individuals will want to read-because they’re entertaining, engaging, etc.

Twitter

What sets Twitter apart

The limit to post length. Users can only send posts with 140 characters or less. This helped Twitter become a place where users expect short snippets of information among a continual stream of posts.

How individuals use Twitter

A main motivation to be active on Twitter is informational: gain short and succinct pieces of information from individuals and organizations relevant to your life.

How marketers can use Twitter

Twitter is a great tool to direct individuals to your website. In this way you can think of Twitter and your website like a news story. The headline and the lead are the Twitter post: it draws you in and provides just enough information you know what you’ll be reading about. The body of the article is your website post: the substance and entirety of what you want your audience to read. While posts can be great at directing individuals to your site, not every post needs to. Some posts can be a short story or message in of themselves. Twitter is also a way of getting your posts “categorized” under relevant topics through the use of hashtags. Users can search with a hashtag to find relevant posts on that topic. Ideally, they will see your post, discover your organization, and become a consumer of your social and web content and your services/products.

Linkedin

What sets Linkedin apart

The targeted audience. Everyone on Linkedin is either a current or aspiring professional. This specific nature of its audience results in content creation that tends to see an industry or career slant to it. And because published posts are tied to individuals’ professional profile, the amount of spam and overly promotional posts tends to be lower than on other platforms.

How individuals use Linkedin

A main motivation to be active on Linkedin is professional: to sell yourself, network, and in some cases find new employment. Individuals follow organizations that they care about and/or that provide relevant articles that help them in improving their personal or professional self.

How marketers use Linkedin

Linkedin is great for increasing brand awareness and acquisition. Individuals can publish articles on Linkedin that can be seen by individuals not already connected with your organization, as well as communicate within Linkedin groups (targeted communities on Linkedin, such as women small business owners). Marketers can post regular updates like they can on other social media platforms, but much of the benefit of Linkedin activity comes from article writing and group participation.

Google+

What sets Google+ apart

The owner. Google+ is owned by Google, and Google rewards those who use its platform. When marketers post to Google+ they reap rewards from Google, namely SEO benefits.

How individuals use Google+

A main motivation to be active on Google+ is to gain the SEO benefits as a marketer. Google+ frankly is Google’s failed attempt at creating a social media platform to compete with Facebook and Twitter. Not as many users are on Google+, but people can use it as a way to connect with other individuals who share similar interests. Individuals will follow organizations they share a connection with or that provide useful content.

How marketers use Google+

Marketers post content to help boost their SEO. Oftentimes marketers strapped for time post their Facebook posts on Google+ as well (using a scheduling tool like Hootsuite). Because fewer people are on Google+ there is less of an expectation of organization-customer interaction. If people are willing to interact with your page, great! But usually Google+ usage is focused on posting regular content for SEO benefits.

YouTube

What sets YouTube apart

The content. YouTube is just videos. No writing messages, no posting pictures, just videos.

How individuals use YouTube

A main motivation to be active on YouTube is to find and watch videos. Some people will search for individual videos, others will follow certain users and brands. People search for a variety of videos, from entertainment-focused to informational-driven.

How marketers use YouTube

Creating engaging videos is a great way to turn out shareable content, engage audiences, and improve SEO. YouTube is great for brand awareness given the potential of good videos being shared among individuals (remember the Ice Bucket Challenge and the money it raised for the ALS organization).

Pinterest

What sets Pinterest apart

Its focus is curation and organization of content. Pinterest works like a virtual bulletin board with users able to save photos, videos, and articles from throughout the Internet to various themed boards.

How individuals use Pinterest

A main motivation to be active on Pinterest is to find articles, photos, and videos that inspire or resonate with you. Usually it’s information you can “act” on, like a how-to crafting article. Sometimes it’s information that serves as a foundation for inspiration, like a photo of a well-designed kitchen.

How marketers use Pinterest

Like Twitter, Pinterest is a great way to direct individuals to your website. Creating pins with engaging photos and text will draw individuals in and persuade them to check out the content on your website. Pins can also be created to showcase your products and services, helping you to grow your business.

The social media platform(s) best for your organization depends on how your target audience uses the platform(s) and how you want to approach your social media marketing. For organizations just starting out on social media, Facebook is a great go-to because its user friendliness and potential for high marketing benefits. If you want to take advantage of one (or many!) of the social media platforms for your organization, but aren’t sure where to start, Alpine Small Business Solutions is here for you! We’d love to help you through this, or any aspect of small business building. Reach out with an email or phone call today!

6 LinkedIn Secrets to Help You Gain More Exposure…and Clients

LinkedIn is a valuable, but often overlooked, resource. With minimal effort, you can drastically improve your profile exposure. Take advantage of these LinkedIn secrets to increase your profile views.

Make your profile rich with keywords. When the keywords on your profile and the keywords individuals are searching match, you rank higher in the search and gain more exposure. It is important to integrate quality keywords throughout your profile, but be sure you avoid too many keywords (which can make your profile a dry read). You really want to think about what your audience is looking for and write for that. Answer those questions, and use those words. Utilize a few strategies to establish the best keywords for you. First, brainstorm words and phrases likely to be searched by the individuals you want viewing your profile. Second, read through profiles of leaders in your target markets to find common keywords they use. Third, examine keywords used in job postings by your target employers. Integrate these keywords throughout your profile, from your specialties section to your link descriptions.
Promote your LinkedIn profile elsewhere. Include a link to your profile on your Twitter account, Facebook account, Google+ account, your website, your email signature, and your business cards. Make sure people can easily find you on LinkedIn.
Take advantage of the reciprocation principle. Psychology research shows we have a strong internal desire to reciprocate. It is a survival mechanism for our species (I can help you by sharing food, protecting you, etc. without worrying I am losing because I know you will return the favor). It’s also a great way to get recommendations and endorsements. Spend some time filling these gems out for others, and soon your profile will be filled with them too.
Interact often in groups. Actively participate in group discussions relevant to your industry. Before you post, however, familiarize yourself with the group’s tone. Get a feel for the posting style (is it formal or casual?), structure of successful posts (do they tend to be questions or pieces of advice?), and length of posts and responses (are they usually short, medium, or long?). Getting a sense of the group’s dynamic will help you better craft responses, and in turn, see better engagement from group members. Find a few key groups in your industry and begin interacting regularly. Your regular contribution can turn into group members viewing your profile.
Publish articles regularly. Posts are connected to your profile, making it easy for those who read your posts to view your profile. It’s a simple way to get more eyes on your profile. You can also share posts in your LinkedIn groups as an easy way to offer something of value to the group. Posts don’t need to be long to be of value to your audience, and you can always rework posts from your website. For more insight into the benefits of blog publishing, and tips on generating ideas, check out our blog post.
Post status updates regularly. Share industry-related articles, ask an insightful question, anything to keep your LinkedIn page active and providing value to its viewers.

LinkedIn is a valuable social media tool, both for the employee and the business he/she works for. If you want to improve your LinkedIn marketing, but need assistance, Alpine Small Business Solutions is here for you! We’d love to help with this or any aspect of small business building. Just reach out with an email or phone call today!

5 Ways to Make Money While You Sleep… Yes, You Can!!

Most things that sound too good to be true are, but this one is not! Actually, I am going to give you more than one idea! You really can make money while you sleep to help supplement your main source of income. All it takes is a bit of foundational work and the knowledge of what resources you should be taking advantage of (of course I am going tell you those as well).

Affiliate Marketing

Affiliate marketing happens when your marketing efforts bring another organization visitors and/or customers. In return, the other organization provides you with monetary compensation for each visitor/customer. Affiliate marketing can involve providing links on your website to products from other organizations or including ads for other organizations on your website. If your link provides the organization with a sale (someone purchases a product after clicking on your product link), you receive monetary compensation. A great place to start with affiliate marketing is with Amazon Associates. They offer a simply set up (or get your VA to help you set it up) and Amazon has a huge product selection, so you can always find something to tell your viewer they should use.

Creating a Service

Here you want to brainstorm ways to convert your expertise into a practical service to meet your customers’ needs. For example, a travel blogger could offer a trip planning service leveraging his/her knowledge on the industry to save clients money. While it takes foundational work to create the service, once it’s made you can benefit from selling the service over and over again to new customers. Since the service is supposed to supplement your main income, it does not need to be highly involved or extensive. A healthy food blogger, for example, could offer a one or two hour sit down with a family to help teach them healthy meal planning and shopping. An hour or two could be all it takes to provide your audience with an effective service, and you with a new source of income.

Creating a Product

Here the idea is to brainstorm ways to convert your expertise into a tangible product to meet your customers’ needs. You will want to build something that once it is created, it is ready to go and doesn’t take any effort on your part. For example, if you’re a photographer, sell photos through stock photography. If you’re a food blogger, sell e-books that are collections of recipes. Most of the work is with creating the product. Once that’s completed, you’ll just need minimal advertising efforts. You can even just link to the product on your website, and make the occasional promotional social media post, and call it good.

You can bundles some of your best work together that would help others as well. Think of it as a forms packet or templates that will save people time. If you have an awesome tool that you use for your own business it might also be helpful to others. Start selling your tips and tricks!

Creating Evergreen Online Webinars

Take all that industry expertise and knowledge you’ve got, and monetize it! Ask yourself, “What does an individual need to know to become an expert on given topic, tool, etc?” Answer that question with your knowledge in the form of an online training session or webinar. When you first start out, focus on creating “evergreen” content (information people can use over and over at any time). Something that you don’t have to do live or be there for. For example, “How to advertise your organization on Facebook” as opposed to “How to advertise your organization on Facebook during Halloween.” The more “evergreen” the topic, the larger your potential audience becomes and the more you can potentially make from the service. Then once you have a good following, you can get more specific.

Create a Seminar or Class

For some topics, presenting the ideas in person makes more sense than presenting them online. That’s where the idea of a seminar or class comes in. Take the knowledge you’ve got and present it to a live audience. While it does take work to prepare the presentation, coordinate a venue, and advertise the event, you can charge a lot more for an in-person event than an online webinar. Plus, an in-person event provides the opportunity for you to mention at the end your other products, services, or online training!

While unfortunately you will never be able to make your entire income in your sleep, you can definitely make enough to merit the foundational work passive income requires.

These are little bonuses to make sure you are supplementing your everyday income. Each strategy makes sense for different organizations and industries, so take time to think about which option (or options) make the most sense for you and your audience before you try them. Passive income options do take time before you start to see returns on your investment, so be patient. But know that they are a successful way to make money, so also be excited about the new income opportunities!

If you’d like to take advantage of one (or many) of these passive income strategies, but don’t want to go through the work of navigating the different options or completing the foundational work, Alpine Small Business Solutions if here for you! We can handle passive income strategies, or any aspect of business building, you would like help with. Simply shoot us an email or call us up.

An Introduction to Audience Insights

Audience Insights is an intelligent tool that allows you to discover demographic, behavioral, and social data on audiences before you ever target them with your ads. It’s a great method of gathering data and insight on your audience, and is easy to use.

How to Get There

To get there, you click on Ads Manager, click on tools, click on audience insights, and then everyone on Facebook. Your audience will be the dark blue bar graph, compared to the general Facebook user data. Once you begin selecting customizations (such as age, interests, and relationship status), you’ll be able to see how your custom audience differs from all Facebook users.

Studying Your Audience

You can study your audience as a whole, or break up your audience into segments (such as only looking at female followers, or only individuals 18 to 25). To segment the audience, enter in information (such as age bracket) on the left-hand side. How much you want to segment your audience depends on the campaign you’re gathering data for.

Once you’ve created your audience, you’ll be presented with data under six tabs. Each one offers unique information on your audience.

For example, the first tab provides you with information their lifestyle, relationship status, education level, and job titles. Another useful tool is “page likes,” which displays the pages that are most relevant to your custom audience. Once you know the pages most likely to be “liked” by your audience, you can add these pages to the interests when you create an ad.

Examining the data on your audience equips you to better tailor your advertising efforts and your content marketing efforts. You’ll want to check back into the audience data occasionally, as your audience demographics can change as you gain new followers.

Studying Your Competition

The “Page likes” data can be used for more than tailoring your ad audience. You can discover other pages that resonate with your audience, which you can study to improve your own page. When you see what types of content they post, which messages perform best, etc., you can use that information to try to replicate their success (and avoid their failures). Again, you’ll want to check back up on this section occasionally as the most common “page likes” can shift as your audience grows.

Audience insights offers a large amount of free data on your audience and its many segments, which can be used to improve your social media marketing. If you want to take advantage of this tool, but don’t have the time, Alpine Small Business Solutions is here for you! We’re ready to assist with any aspect of small business building. Reach out to us with a phone call or email today.

For a more in-depth look at Audience Insights, check out this free informational webinar.

You Need to Train Your Virtual Team

Most businesses provide company training to their in-house team members: explaining the details of company branding, ideal methods of communication, and the proper procedures for projects. Yet, most fail to provide this training to their virtual assistants.

Why?

Think about it. Businesses recognize the importance of articulating how things are done in the organization, which is why trainings in the corporate world can take weeks. Yet, few entrepreneurs provide this guidance to their online team.

Sure, virtual assistants can get by without this training. They’ve worked for a variety of clients and know how to handle the tasks you assign. But they aren’t mind readers-they don’t know how to handle the task in the preferred way of your business unless you show them.

Why You Should Provide Training

Yes, your time is stretched thin right now. That’s probably why you hired a virtual assistant in the first place! It’s easy to want to avoid organizing a system together, documenting processes, and explaining them to the VA. But think long term.

You’re limiting the growth of your business by failing to provide this training. Time is wasted as the virtual assistant reinvents the wheel and figures out how your business runs. Remember, they’re working with several clients and each one works differently. They’ll be able to figure your business out. But it will take more time than a bit of training would.

Training your virtual assistant will help you get the most out of your partnership, which helps your business run more efficiently.

What the Training Should Include

The training should cover everything your in-house team members get, and possibly more. Remember your virtual assistant isn’t in the office, so they aren’t being exposed to how the company functions on a day-to-day level. It’s harder to understand the company values, branding, etc. when you’re not experiencing them in person (which is why training online team members is so essential).

Articulate the method of communication within your business. Which avenues of communication are acceptable (email, phone calls, texting, Skype messenger, Facebook messenger, etc)? Are there appropriate contexts for these channels (for example, texting is acceptable only for after-hours communication dealing with a time sensitive project)? Is internal communication as formal as external communication, or can it be more conversational? Setting clear guidelines for communication helps avoid misunderstandings, over communicating, and under communicating. When communication runs smoothly, your business runs smoothly.

Describe the company brand. What words describe your company’s voice? What sets you apart from competitors? What company values are most important? Are there acronyms or abbreviations for your business name (and if so, when are they to be used)? When your virtual assistant understands the identity of your organization, it’s easier for him/her to create on-brand work (without resorting to trial and error).

Explain how file saving and sharing works. Are completed works to be sent by email, uploaded to a cloud service like Dropbox, or both? Should images be saved as a JPEG or PNG? When are documents saved as a PDF?

Go over the proper procedures for each project. Remember, the virtual assistant is working with several clients and each one has their own set of preferences and procedures, as does your virtual assistant. A broad term like social media management can mean anything from creating a few posts a month to creating a thorough multi-page digital marketing strategy. Start by describing clearly the end result and time commitment for the project. Discuss the steps along the way (and any checkpoints where you’ll touch base). Explain any particular methods you want them to use, especially if there are particular ways of doing things that may not be universal. Describe what needs to be documented, what needs to be sent to you or another team member, what needs to be saved and where, etc. It’s important for the virtual assistant to understand how and why your company approaches projects in these ways, so be sure to allow them to ask any questions. You want to be on the same page just like you would be after training an in-house team member.

Providing your virtual assistant training like you do with in-house team members is important to the success of your business. You’re setting up the team member for success, helping make their work more efficient and productive. It does take time, but in the long run providing this training saves more time than it takes.

If you’re ready to expand your virtual assistant team, consider Alpine Small Business Solutions! We’d love to help with any business building task you need, from administrative work to social media management. Reach out with an email or phone call today.

How to Maximize Your Virtual Assistant

A virtual assistant can be a lifesaver. He or she can help you grow your business by tackling tasks you don’t have the time, energy, or experience for. Does it get any better?

Yes, it can! Don’t just use a virtual assistant. Maximize your virtual assistant. Make an already productive part of your business even more productive with these tips.

Find the best tasks to delegate. Using a virtual assistant is like using a jack of all trades. Any task you can imagine, they can handle. Choosing the best tasks to pass on, however, can make your work with a virtual assistant more efficient. The ideal task is one you and your team lack the time/energy/experience for that the virtual assistant has the competence for. Usually these fall under the realm of administrative tasks (like scheduling or addressing envelopes). But don’t underestimate the value of using a virtual assistant to handle social media, blog writing, and other aspects of digital marketing. If they bring experience in that industry, they can really help your business grow. You can use our delegator worksheet to find the best tasks to delegate to your virtual assistant.

Ruthlessly evaluate the necessity of the task. Once you think you’ve got a task to pass on, examine it. As Timothy Ferris, author of The 4 Hour Workweek says, “never automate something that can be eliminated, and never delegate something that can be automated or streamlined.” Is this task crucial to your business or can you eliminate it? If it’s crucial, can you automate it? You don’t want to waste money on tasks that don’t need to be done, or don’t need to be done by a virtual assistant. If it’s vital and cannot be automated, then you can assign it to a virtual assistant.

Make the process efficient before delegating it. Examine the process used for the task. Are there any unnecessary steps you can remove? Is there any way to make the task less time consuming? Can you batch tasks to make the process more productive? The more efficient the process, the less money it will cost you for the virtual assistant to accomplish it.

Organize relevant information into one place. Make a document with all the passwords, step-by-step instruction, and provide an example if possible. The virtual assistant won’t need to waste time searching through multiple file locations, and you won’t need to spend time explaining the details of the steps. And when you have a VA do these tasks for you. Have them write the steps and document as well. Having a little handbook of how-to do your business. Then if you ever need someone else to pick something up, there is already documentation on how it is done.

Make sure one other person can handle the task. Someone else, either another virtual assistant or a team member, should know how to complete the task. Remember that how-to manual you are creating? In the event the virtual assistant gets sick, you’ll be able to re-assign the task. That way your business process doesn’t get derailed since you can quickly readjust the assignment.

Use the right tools. Communication tools, document sharing tools, and project management tools can make a huge difference in productivity and time management. Check out our post on the tools. Find something that you like and will use to help increase your productivity. There are lots of great tools out there, but the best is the one that you will consistently use.

A virtual assistant is a great asset for your business. If you’re ready to expand your team, reach out to Alpine Small Business Solutions today! We’d love to help with any aspect of business building, just give us a call or send us an email.

Harness the Power of Delegation! 9 Tips for Delegation That Makes Your Life Easier

Delegation is a word that can strike fear into the hearts of managers (especially Type-A “I can do it all” managers).

But here’s the problem.

Just because you can, doesn’t mean you should. And yes, you’ve probably heard that cliché phrase. But it’s true. If you’re not delegating, you’re hurting your business.

By not delegating, you’re wasting time on simple tasks instead of running your business. By not delegating, you’re wasting your team member’s potential to learn or master skills. By not delegating, you’re not leading to your full potential.

Yes, it’s scary to hand over the reins to someone else. But it can turn out great when you understand when and how to delegate effectively.

When Should I Delegate?

The task does not need you. Take a page from Facebook’s team strategy: done is better than perfect. If someone else can do it 80% as well, delegate. To find tasks, do a time audit for a week. You’ll see how you’re spending time (and which simple tasks are draining your time). Delegate anything that can be handled well by another team member.
The task does not need you in the future. Delegation is best viewed as a long-term strategy. Examine your time audit for often repeated tasks and identify ones you can train someone else to handle. Sure, the first time it’ll take longer training and delegating than doing it yourself. But in the long term it is more efficient to pass it on.
The task is better accomplished by someone else. Some tasks are better suited for another team member. Maybe they offer more experience, insight, or skills. Or maybe they can provide a fresh perspective that you can’t. The more you understand your team, the more you’ll be able to identify which tasks they can handle better than you. It’s a bit humbling, but also liberating to realize not everything is best done by you.

Once you’ve decided to delegate a task, there are techniques to better delegation. Check out these tips to harness the power of delegation.

Before You Approach the Team Member

Define the ideal scenario. What should the end result look like? What should the team member gain from the delegation (are they learning/mastering a task or simply getting a task done to move the business forward)? How much involvement should you maintain?
Create a timeline. Know when the task absolutely must be completed, and set the deadline before it. You’ll want a little breathing room, just in case time is lost redirecting the team member or correcting mistakes.
Select the best suited person. The person needs the motivation, resources, knowledge, and experience to complete the task. He/she should be set up well for success.

When You Approach the Team member

Articulate what results and timeline you expect. It takes less time to be clear upfront than for the team member to attempt, realize they don’t understand, then come back and ask questions. Encourage him/her to ask any clarifying questions.
If possible, tie the task to a company goal or value. It’ll make it easier for someone to push through mind numbing tasks if they know the why behind it.

While the Task Is Being Accomplished

Provide checkpoints during bigger projects. Monitor the progress to ensure the team member is on track. Check in at various points and provide opportunity for the team member to ask questions and receive guidance.
Avoid micromanaging. If you spend as much time checking in as you would’ve doing the task, you’re not saving time (and likely stressing out your team member). Give the team member the information and support, then step back and leave them be.

After the Task Is Done

Don’t get frustrated if it took longer than you would’ve. Remember, delegation is a long-term strategy. Your team member developed new skills. You were able to spend time on other more pressing tasks. It’s still a win-win.
Always give feedback. Don’t just take the finished project and move on to assigning the next one. Show you appreciate the team member’s work. Praise what they did well. If necessary, offer guidance on what they should’ve done different (which will save time if there’s a similar task in the future).

Delegation is a great resource for business managers. But delegation isn’t only an option in-house. You can delegate some tasks to a virtual assistant. Data entry tasks, for example, can be outsourced to free up your team members’ time. Consider using Alpine Small Business Solutions for your small business needs, from administrative tasks to assistance with short-term projects. Just send us an email or give us a call today!

The Powerful Question of WHY – Every Business Owner Needs to Ask

Simon Sinek discusses the principal behind every successful person and business. A simple but powerful model for how leaders inspire action, starting with a golden circle and the question “Why?”

3 Step Recipe to Building a Kick Ass Team That Matches your Core Values

Think of your ideal virtual business like a delicious brownie. You’ll need the right amount of different but complementary ingredients like flour and chocolate. These are the positions and skill sets of your employees. You’ll need the right cooking process, like the stirring and heating; these are the actions taken by you and your employees. And you’ll need a good recipe to guide you to the end result; this is an articulation of your core values for your organization to uphold. When the ingredients and process match the recipe, you get a delectable brownie. When your employees and their actions match your values, you get team authenticity and trust.

Why is cohesion of core values so important? First imagine what happens when conflicting values are at play. Employees who value efficiency over relationship building won’t engage authentically when a boss encourages small talk among the team. A company that values timeliness will encounter conflict with an employee who sees deadlines as suggestions. Employees utilizing different values when handling customer service issues will undermine company consistency, which will negatively impacts the company brand.

These issues can become even more common and even more impactful with a virtual team, which by its nature works apart as much as it works together. While employees collaborate on projects, the majority of the work and communication occurs online. A need for consistency and cohesion is stronger when employees are scattered across the earth.

Now imagine what happens when employees are in sync with the organization’s values. Everything becomes easier! There’s no conflict over clashing values. Employees all prioritize the same values when making decisions, creating cohesion and unity among the team. The common understanding of the organization’s values helps build a consistent brand. The end result? The delicious brownie.

So how do you get this delicious brownie? You need a recipe, the ingredients, and the process.

Step 1: Articulate Your Core Values

This is the writing the recipe stage, where you’re figuring out what you want the end result to look like. Explicitly stating the core values is the guiding direction to the authenticity and trust in a team, just like writing baking steps is the guiding direction to a delectable brownie.

For some inspiration, check out these core values from big organizations.

Starbucks “Contribute positively to our communities and our environment”
Procter and Gamble “We have a healthy dissatisfaction with the status quo”
Quicken Loans “Responding with a sense of urgency is the ante to play”
Wells Fargo “Exceed the expectations of internal and external customers-surprise and delight them”
Zappos “Embrace and drive change”
Google “It’s best to do one thing really really well”

Step 2: Find Team Members With Those Core Values

This is the ingredient gathering stage. Hire individuals who embody your core values. Granted it’s tough to know from an interview whether someone holds the same values. But there are some ways to find out. Question their references and ask for specific examples of values at play. In the interview ask the individual to articulate their top three values. Describe a scenario where values are at play, and see which the interviewee prioritizes.

Step 3: Establish and Reinforce Those Core Values

This is the stirring, mixing, pouring, and heating of the brownie batter stage. Here are several steps you can take to reinforce values in your organization:

Articulate in writing the organization’s core values and distribute to employees. Write out the top values and provide examples of them at play. If your company values time with family, for example, write out how employees should not hesitate requesting a day off to care for sick child.
Model the values you want your employees to adopt. Be sure to showcase through your own actions the core values. Whenever possible, explain the thought process behind your decisions. For example, saying reliability is a key aspect of our customer service so disciplinary action will be in place if too many deadlines are missed.
Be intentional with communication. When we lose nonverbals (like tone and posture) in online communication, we attribute more meaning to the nonverbals we are left with (like emoticons, punctuation, and phrasing). If you want to create a more relaxed atmosphere, throw in smiley faces to the emails. If you want a more professional atmosphere, keep conversation concise and formal. Let these expectations be known.
Focus on the process, not just the results. Bosses who narrowly focus on results don’t care how it gets done, just that it does get done. Employees internalize this mentality and will often lose sight of company values (learning and improving one’s work, positive collaboration with team members, etc.) while they work for the results. As much as possible, reinforce values in your employees’ process.
Praise examples of employees’ modeling the values. If you value timeliness and an employee consistently turns in work on or before the deadline, reference this work ethic in an employee of the month dedication or a “gold star” email.

A virtual team is a great opportunity to run a business with more efficiency and employee freedom, but it does come with challenges. We can enable you to tackle those hurdles through our many services, from online business management strategy and implementation to administrative services. Give a call or shoot us an email today!

9 Reasons Why You Should NOT Host A Webinar

Just like hairless cats, habanero peppers, and neon blue hair, webinars are not for everyone. Granted, they usually see more universal appeal than those three, but I repeat. They. are. not. for. everyone.

Webinars can be an extremely effective business growing tool, but before you jump on the webinar bandwagon, consider the reasons you shouldn’t be hosting one.

You lack the technology. If your audio/video will look and sound more like a blurry
tape from a police interrogation than a professional quality service, rethink a webinar. Proper equipment is the first step in making a solid webinar, and is a nonnegotiable one. If you’ve got a decent set-up, you may be equipped to host a webinar.
You don’t know what you’re talking about. Okay, this is highly unlikely. But you’d be surprised at the number of webinars failing to offer any insight or substance. If you know your industry well and can provide value, you may be ready to share your expertise with the world in a webinar. Some of you are not there…YET!
You don’t possess that golden radio voice. You know how some people’s voices sound so charismatic you could listen to them talk about anything? Yeah, those are the people that should be hosting a webinar. It sucks, but if your voice sounds more like nails on a cheese grater, people will be too distracted to focus on your content (which means you won’t get the great benefits of a webinar). If you can speak confidently, slowly, and clearly, you’re in a good position to host a webinar. If you are net yet confidant speaking, don’t be that nervous person, “ya, um, uh.”
You lack the time to promote your webinar. You need to devote time to marketing and selling your webinar-otherwise it’s like planning a party without having time to make invitations. If you’re marketing resources are already stretched too thin, now’s not the time to host a webinar. If you can prioritize promoting your webinar, then you’re at a good place.
You’re doing it because all the other cool kids are. This was a bad idea in high school, and it’s a bad idea now. Webinars work great for some, but it doesn’t mean you’ll benefit from hosting one. Be sure you’ve got a solid idea of what you’re trying to achieve and why a webinar is the best means to do so. If you can clearly articulate how a webinar fits in your business strategy, you may be ready to host one.
You’re as boring as that teacher from Ferris Bueller. Again, highly unlikely. But you do need to commit to engaging an audience. Remember, you’re not monologuing, you’re teaching. It’s a different ballgame that requires engaging slides, powerful stories, easy application, and more. If you can captivate an audience, you may be a great webinar host.
You’re a one-man band. While there’s an “i” in webinar, effective webinars are not a solo effort. Think WE-binar. Even if there’s only one speaker, other people still play a role. You’ll need staff support in marketing the webinar, working out the sound details, and following up with the webinar attendees. You’ll be stretching yourself too thin if you try to handle all the details. If you’ve got a solid support staff, you may be well equipped to host a webinar.
You don’t want to reach thousands of people. If you’re not ready for the brand awareness explosion that comes with hosting a successful webinar, then now’s not the time for you. A successful webinar can put a small business on the map. If you prefer your “little known” company status, shy away from webinars. If you’re ready for a large number of people discover how great your business is, a webinar might be right for you.
You don’t want to grow your list. A webinar is networking on steroids with the number of leads and connections you’ll come away with. It’s a valuable tool for effective and efficient business building, so if you’re ready to expand a webinar may be the perfect choice.

If these do not apply to you, then you should seriously consider hosting a webinar. It can serve as a great service to your target audience as well as a killer business building strategy. If you’d like help creating or marketing a webinar, ASBS is here for you! Our experienced staff would love to assist with any aspect of building your business, so send us an email or give us a call today.