Tag Archives: Administrative Assistant

How to Find the Perfect Virtual Assistant for Your Business

So, you’ve decided to save your company money and lighten your workload by hiring a virtual assistant- that’s great! Now comes the next step: finding that perfect candidate to join your team, become your right hand guy or gal, and be that person who makes you say “why on earth did I not do this earlier?”

That perfect one is out there. With a little bit of strategic searching, you’ll find him or her faster than Prince Charming found his Cinderella. Your happily ever after awaits!

Step One: Ask Yourself “What Do I Need?”

You can’t find the perfect candidate if you don’t know what the perfect candidate looks like. Start off by figuring out what tasks you need accomplished (hint: you can use our free delegator form to see everything that’s on your plate right now, and find tasks you should pass on to a virtual assistant). Identify clearly what the virtual assistant needs to do.

Next, you’ll want to think about what the virtual assistant needs to know. Do they need social media knowledge (and a Hootsuite certification to back it up)? Do they need to understand the jargon and nuances of your given industry? Do they need experience with certain software, like QuickBooks? These requirements can weed out potential candidates.

Next, figure out how available you need the virtual assistant to be. Do they need to be awake at the same time as you? (This likely rules out overseas virtual assistants.) Are you needing them to prioritize your organization (which may make a virtual assistant juggling multiple clients not a good fit)? How many hours a week do you need them? Do you need guaranteed office hours where you can expect to access them?

Finally, figure out your budget. It won’t help you to find a perfect fit that’s insanely outside of your price range. Evaluate your financial state and get a realistic picture of how much you can afford to spend on a new hire.

Step Two: Gather the Options


Once you’ve got a clear picture of what you need, you can start spreading the word that you’re looking for a new virtual assistant. You’ll need to create a clear job listing that details everything you need (i.e. everything from step one). Include something quirky to make sure the person actually reads your listing and can follow directions (for example, asking candidates to mention their favorite movie in the last paragraph to ensure they aren’t just mass posting an application).

You can post this job listing on a variety of places, including:

Don’t forget about the power of your network. Talk to other business professionals, organizations you’ve partnered with, old mentors, even family friends to see if anyone can recommend a person or agency.

An underutilized tactic for finding candidates is to tweet about it. No, really. Many social media savvy virtual assistants are active on Twitter. Posting about your opening on social media can lead to some proactive digital experts finding you.

Or, you can skip this lengthy process of posting and weeding through candidates and choose the experts at Alpine Small Business Solutions to handle your virtual assistant needs!

Part Three: Picking the Perfect Candidate

So, you know what you want and you’ve got several candidates promising to give it to you. Now you’re ready to pick the perfect option.

It’s important to interview for this position like you would any other team member. Investing the time and energy now can save you in the long run from a bad hire- and repeating the process all over again.

Ask candidates for a resume, references, and work samples to ensure their experience and work is up to your standard. Conduct an in-person or webcam interview to get a feel for them beyond their application. It’ll allow you to get a glimpse into their work setting, their fluency of English, their personality, their energy, and all the other intangibles that play a role into how they will fit into your organization. Even though they won’t be coming into the office, it’s important to be sure that their values line up with yours.

After the interview process, you’ll be able to see which candidate rises to the top as the best fit. Hopefully, you’ll feel enthusiastic and confident about this new team member, but there is always the option to hire on a trial or one test project basis.

Once you find that perfect fit, check out these tips for maximizing your virtual assistant.

Imposter Syndrome and How to Overcome it as a Virtual Assistant

Have you ever thought to yourself, “I can’t actually do this”? Or, “People think I’m good enough, but if they only knew. It’s not that I’m qualified, I’ve just been lucky before and that’s why I appear successful.”

These are the lies that imposter syndrome tell us. And these lies keep us from taking that big step (like becoming a virtual assistant) and rob us of potential happiness (like the freedom of life a virtual assistant enjoys). But, once you recognize imposter syndrome in your life, you can work towards taking down that beast and living confidently as the treasure you are.

Putting a Name to the Monster

Isn’t it funny how just having a name for something instantly makes it less scary? Shout out to psychologists Pauline Clance and Suzanne Imes, who came up with the term imposter syndrome in the 70s. At the time, Clance and Imes believed the feeling was a uniquely female experience. Of course, since then the psychological community realized men absolutely can feel imposter syndrome (but it is much more common in women than men).

Clance and Imes described it as that feeling of “phoniness in people who believe that they are not intelligent, capable or creative despite evidence of high achievement.”

This terrible sinking gut feeling is found in highly successful people who are motivated to achieve, but live in fear of being exposed as frauds.

Do you see the irony here? It’s those who should be the most confident that doubt themselves the most.

Imposter syndrome is often confused with a few other things, so let’s clear that up right now. Imposter syndrome is not humility (which is an accurate view saying your worth isn’t more than someone else). Imposter syndrome is a warped and false view of your “lack” of success and ability. You’re not failing to express your talents out of humbleness, but out of self-doubt. You believe your talents aren’t worth talking about (even though they are).

Imposter syndrome isn’t just being a realist (which involves a calculated hesitation to taking a chance by weighing the risks and benefits). Imposter syndrome is a paralyzing fear preventing you from acting, which undermines your own success because you’re convinced you can’t (even though you can).

Imposter syndrome rears its ugly head to keep you from being all you can be. It stops you from expressing initiative at work, pitching ideas, or even starting a new career. It’s like a bird who clips her own wings before she has a chance to fly because she’s falsely convinced she can’t.

Imposter Syndrome and Success

Remember, imposter syndrome occurs in highly successful people. Our brains have to reconcile the poor view of ourselves and our objective success, and it does so in two ways.

It tells us we just got lucky. It wasn’t our hard work, talent, and ambition that got us that success. We just happened to be at the right place at the right time (which, by the way, is why you shouldn’t take a chance now because your luck may run out).

Or, it tells us our success is overblown. Our hard work, talent, and ambition aren’t really that great. Other people make a way bigger deal than they should (and because of it, you should really feel like a fake and an imposter for believing you’re capable of achieving more).

Imposter syndrome is a terrible, agonizing feeling. And the worst part is we don’t (and shouldn’t) have to feel this way!

Overcoming Imposter Syndrome

Here’s the good news about imposter syndrome: you don’t have to live with it! It will take a bit of time and effort, but you can live a life free of imposter syndrome.

  1. Recognize you’re not alone. Please, take comfort in the fact that you’re not the only one struggling here. Heck, even famous people like Maya Angelou, Kate Winslet, and Tina Fey all vocalize to the media that they deal with imposter syndrome. You’re definitely not the only one feelings these feelings right now. And there are plenty of people who came before you, took on the beast, and came out the other side victorious.
  2. Don’t try to fix it with success. Sometimes people think the way to overcome imposter syndrome is to pursue more accomplishments. But, the underlying root of imposter syndrome is not being able to accurately internalize your own success and abilities. Simply piling on more success won’t do anything to make imposter syndrome go away.
  3. Stop telling people in your life what you think they want to hear. Part of imposter syndrome is feeling like a fake. When you give the answers to your boss, co-workers, family members, etc. that you think they want to hear, you just add to feelings of being a phony.
  4. Identify when you fall into the trap. If you start thinking imposter syndrome thoughts, take a moment to stop, recognize it, and then re-frame your perspective. Maybe you’re thinking “there’s no way I can become a virtual assistant. Who would hire me with my lack of experience? I know a business has so many people to choose from, and I simply can’t compete.” Take that thought and shift it to be more accurate, like “While I haven’t done a specific virtual assistant job before, I completed very similar work at my old job. I do have the writing and analytical skills needed to do this type of work. And with this course, I’m getting the job-specific information I need. I can do the work of a virtual assistant, and do it well.”
  5. Read through others’ experiences. It’s important to not fall into the “I’m the only one feeling this way trap”- it leaves us feeling powerless and stuck. Read books like “Lean In” by Sheryl Sandberg, which discusses common fears of women in the workplace. Or read these celebrity quotes on imposter syndrome.
  6. Physically write your success. Make a list that you can re-read when you’re experiencing imposter syndrome thoughts. Include not only your success, but what you did to achieve them in order to combat any “it was just luck” false thinking.
  7. Place yourself in positions of applying your expertise. By actively sharing and discussing what you know, you’ll be able to see that you know more than you give yourself credit for. Volunteer as a mentor to someone else in your industry (or even someone interested in your industry). Join industry-focused Facebook groups and answer questions and offer advice. You’ll quickly see that you know more than you realized.
  8. Reach out to loved ones. It’s scary, but it’s important to share with others what you’re going through so they can be a support system. Try to find people in your life who feel the same way. It’s therapeutic to talk with others who understand from experience how it feels. Get one or two cheerleaders who can talk down your negative self-talk with reminders of your capabilities and successes.

Imposter syndrome is a terrible thing to feel, but it can get better! Know that you are capable, you are smart, and you can do this!

Until next time,

Jessica

What is Facebook Live? 6 Tips on How to Use It

While Facebook Live has been available for a while for elite users, the tool finally made its way to the average user. Facebook is beginning to push for users to take advantage of this great tool, even altering the Facebook News Feed algorithm so Live Videos rank higher. As a result, the tool is growing in popularity in the marketing world and is becoming a new resources social media marketers need to take advantage of. Using Facebook Live is relatively simple, but there are a few tricks of the trade to ensure the live videos meet a marketer’s goals.

What is Facebook Live?

Facebook Live allows users to share live video from their mobile devices. The option is included in the iOS app so there’s nothing you need to download. Individuals create a Facebook Live video from their personal account, and marketers can create this video and then share it to their organization’s page.

Mark Zuckerburg’s goal for Facebook Live is for the tool to offer “a way for people to have a more authentic and intimate experience sharing about their lives.”

This goal, of course, fits right into a marketer’s efforts to humanize their organization and foster relationships with their audience. Marketers can use Facebook Live in a variety of ways: sharing a daily/weekly message, hosting a question and answer session with someone, sharing breaking industry or company news, sharing industry secrets, walking audiences through the steps of a how-to, product or service demo, providing a behind the scenes glimpse, the list goes on and on!

fblivestream7 Tips on How to Use Facebook Live

Part of the beauty of Facebook Live is the opportunity for spontaneity by organizations-but that doesn’t mean marketers should abandon any planning or strategy! Marketers can be intentional about how they create videos to ensure they gain the most marketing bang for the buck when they create scripted or spontaneous videos. The tips below will help you be as effective as possible when creating Facebook Live videos, and follow the timeline of before the live video, during the live video, and after the live video.

  1. Identify the focus and purpose of the video. You don’t need to write a script word for word, but as with any social media marketing effort you do need a clear understanding of why you are doing it. Ensuring your video has a clear and concise focus prevents it from becoming a convoluted rambling video that will bore audiences. Articulating the purpose of the video helps shape the direction of the video, and provides a foundation for measuring whether the goal of the video was met.
  2. Inform followers of an upcoming live video. Make sure your followers know you are planning on streaming and what time they can expect the video with a simple post (“live streaming our fundraising event in an hour”). To kill two birds with one stone, you can later tweak that informative post to make it the description of the video when you create it. You can even have views subscribe to know when you are going live.
  3. Pursue variety in the video itself and among the videos you create. In each video, vary your voice and use front and back cameras to change up the scenery to keep your audiences engaged. Utilize a variety of topics and structures when you create videos. Just like you wouldn’t follow the same Facebook post structure each day, don’t fall into a predictable video pattern either.
  4. Interact with followers. During the live streaming, viewers can send in comments. When relevant, acknowledge individual users and answer their questions or respond to their comments. Give them a personal shout out! This is a great, simple way to really strengthen that relationship and show your organization’s devotion to its consumers.
  5. Include a call to action. Always. Always. Always. In your marketing you want your customer to DO something. Give them a task. Give them somewhere to go. Every social media effort needs a call to action, and live videos are no different. A call to action can be as simple as encouraging people to visit a website, sign up for your newsletter, or send them to your lead page. But use a call to action to keep the relationship going.
  6. Edit the video. After the video is published, go back and make sure the thumbnail, category, and call to action clearly represent the video’s focus. Always be thinking of your brand. Does this video match what you want to represent?
  7. Play around with various broadcast lengths and times. Just as you should be with post creation, vary up the length of video and the time you stream to see when your audience is most responsive.

fblive2
Make sure you go Live often and be creative. Have fun with it and enjoy getting to know your fans!

Facebook Live offers many different uses for marketers to reach their audience in an engaging and personable way. If you know you want to take advantage of this great tool, but aren’t sure how to get started or want guidance, Alpine Small Business Solutions is here for you! We’d love to help guide you through Facebook Live video (or any other aspect of business building). Just shoot us an email or call us on up!

11 Awesome Appointment Scheduling Tools For Any Online Business That Are Free

There are few tasks in the professional life that are as tedious as scheduling appointments. Finding a time that works for everyone can be a losing battle of long email strings and accidental double-bookings. Then in the worse case scenario, you do have a double booking or you misread or interpreted an email, then you really look like a doofus.  Then you have to do the “walk of shame” where you have to contact one person to try and reschedule, which can often times make you appear to not have your sh!t together to existing and potential new clients or customer. This can also be quite rhetorical and annoying too.  Scheduling appointments with your clients or customers is unfortunately one those unexpected headaches that you may run into on your entrepreneurial journey.

For real…scheduling an appointment with clients shouldn’t be that hard, right?
ppointment Scheduling ToolsYou schedule alot of your life as it is, we do it when you go to the doctor, dentist, hair dresser, massage therapists and maybe even your fitness trainer, so why should it be so hard for a online business owner?  There are a ton of great tools out there, some cost an arm and a leg, others are inexpensive and others are free. Fortunately, I have done the research for you and have 11 awesome appointment scheduling tools you can implement into your business that are free and also have upgrades available should you need to grow with it. Each of the 11 that are listed below has some pros and cons— and while some work with a range of calendar applications, others are narrowly focused to just one or two, it really just depends on what works best for you.   One thing they have in common though is  they’re a lot easier than playing email tag.

VCITA
vcita
Vcita.com allows you to engage new and returning clients on your website, email and social. Empower clients to interact with your business anytime on any device. Deliver amazing service with a personalized client portal. Manage customers and respond to client requests – at your office or on-the-go. Simplify teamwork with shared client records, unified calendar and easy lead transfer. Automate client communication, notifications & reminders. Allow clients to set and reschedule appointments anytime, from any device. Offers an online list of services, fees and scheduling options. Reduces no-shows by automating confirmations & reminders. Stays in-sync with your phone and existing calendar – Outlook, Google, iCal and more.

Set More
set more

SetMore.com is an easy to use web based app that lets you manage your appointments. It lets your customers book appointments with you even when you are unavailable. You will get more appointments booked than before. You will get, responsive & clean appointment booking pages, Facebook fanpage booking button, Google Calendar sync, booking button for business website, SMS/Email appointment confirmations & reminders, employee scheduling and a lot more.

Acuity Scheduling
acuity

AcuityScheduling.com is like a personal-assistant for your schedule–only better. With Acuity Scheduling, booking appointments with your clients & customers doesn’t have to be a never-ending time suck anymore. (Hallelujah!) Let your clients view your real-time availability, select the date and time that works best for them, pay in advance via Stripe, Paypal or Authorize.net, and even cancel or reschedule all on their own–without you having to drive yourself crazy.

Reservio
reservioReservio.com allows you to save your time and start managing your bookings in online booking software. It helps you improve your services, promote your business better and grow it faster. Organize your schedule with simple on-line calendar and stay up-to-date anywhere you go. Get repetitive tasks made automatically, accept bookings 24/7, reduce your “no-shows” with email & SMS reminders.

Simply Book

simplybook

SimplyBook.me offers an extensive online booking system with reminders for medical services, beauty salons, event planners etc. We offer free version for companies with less than 120 bookings a month. Our solution offers companies the possibility to send promotions at predefined times. Companies can also choose from different design templates, customized languages, choose from extensive add-ins options to enhance the system all in order to provide their clients with outstanding service.

Clickbook

click book

Clickbook.net is an online scheduling software that allows service providers to schedule clients in the spots that the vendors themselves prefer. As most people now manage their business and make bookings on the go, the free online scheduling software is available via a mobile app. As with most mobile apps, the layout of the scheduling program is more basic. However, it still enables customers to sign in and book appointments, while service providers can access most of their dashboard to manage their account. The appointment schedule software can be synchronized with any device that supports iCal calendar subscription which includes Windows, Macintosh, Linux and most iPhones and iPods for complete flexibility and freedom.

10 to 8
10to8

10to8.com is a FREE online appointment scheduling & online booking solution, trusted by 11,000+ independent practitioners, tutors, coaches & small businesses. Send SMS & email reminders to cut no-shows, track client notes and attendance history, let clients book your free slots, take payments and manage complex availability with calendar sync. Secure data storage with bank-rate encryption. Setup in less than 2min, and say farewell to admin woes.

Calendly
calendly

Calendly.com allows you to say goodbye to email tag for scheduling appointments, interviews, calls, demos and much more. Checks your Google or Office 365 calendar for conflicts, so you’re never double-booked. Adds new events to your calendar automatically. Phone, tablet or desktop—you and your invitees can use Calendly anywhere, from any device. Automatically email custom confirmations and reminders to invitees. Set buffer times between meetings, prevent last minute meetings, create secret event types and much more. Set your capacity and let multiple invitees schedule the same slot. Useful for tours, webinars, classes, workshops, etc. Invitees can add their meetings to their favorite calendar platform in one click. No registration or signup required to schedule.

Doodle

doodle

Doodle.com offers a wide selection of online solutions that radically simplify the process of scheduling appointments, ranging from the group event “poll” that doesn’t require registration to the professional appearance with own branding. Once registered, connect your calendar and keep track of all your polls. By using your mobile device, you can respond to a meeting poll, initiate a poll, and see all of your polls at a glance. In addition to the mobile Web app, Doodle also offers a native app for iPads and iPhones.

When is Good

whenisgood

WhenIsGood.net is an easy way to find out when everyone is free for your next meeting or event. Click the grid for all the times that are good for you – you get a link to email to your invitees. They see your proposed times and click on when they are free. You visit your results page and see when everyone can do. No sign-up form. No password to choose. No fuss at all.

Assistant.To

assistant

Assistant.to continually monitors your availability and will work with your recipient to find a commonly available time. Uses the same secure servers & hosting as Dropbox, SAP, etc. with 99% uptime & SSL data encryption. Remembers your most common meeting locations and availability, so you can schedule a meeting in seconds. Book meetings with one email. No back & forth. No double bookings. And it’s free!

Need a Little Extra Support?

The back-and-forth headache of scheduling will never disappear completely, but these tools will help you decide on a meeting time and iron out the details in a much more efficient fashion. Give these apps a try, and opt out of email tag once and for all.

If you know you want to take advantage of the many benefits of online scheduling (or any other form of scheduling) but don’t want to spend the time navigating the scheduling tools, remember that Alpine Small Business Solutions is here for you! We can create and schedule meetings or appointments for you to meet your organization’s scheduling needs. And if there is any other aspect of social media management or business building that you want assistance with, we’d love to help. Just shoot us an email or call us up.

9 Brain Foods That Will Improve Your Productivity at Work

Did you know that the foods you eat could have a significant impact on your brain and motivation? Eating the right foods throughout the day can increase brainpower, motivation and overall productivity by 20%. I know it may not seem like much, but it is a significant increase! If you’ve noticed you’ve been a little more sluggish at work lately, consider adding these superfoods to your daily diet. I’ve also included a couple simple recipes that combines these super foods together!

  1. Eggs

Eggs are one of the best nutritional foods you can eat. Eggs are high in choline, which is a nutrient that studies have shown to improve memory. Eggs sell a variety of vitamins but most notably B5 and B12. These vitamins release energy from food and assist with brain nervous system function. Eggs also have vitamin A which plays a critical role in maintaining healthy vision, neurological function, healthy skin, and more.

As if eggs couldn’t seem more nutritionally rich, they are an excellent source of protein that can help sustain energy levels and stave off hunger throughout the day.

  1. Greek Yogurt

All yogurts are excellent sources of calcium, potassium, protein, zinc, and vitamins B6 and B12. However Greek yogurt contains probiotic cultures and is lower in lactose and has twice the protein content of regular yogurts. Additionally, in a small study, researchers at UCLA found that eating probiotic yogurt twice a day can reduce activity in the part of your brain that registers pain and emotion. Scientists have also begun to draw links between consuming probiotics and thinking fewer sad thoughts

  1. Salmon

Fatty fishes are excellent for promoting productivity! Salmon, however, is the best of them all. Salmon has high omega-3 fatty acids content, which is useful for improving memory and mental performance. These fatty acids can help depression and fatigue, which can both inhibit productivity immensely. Fish has also been proven to improve concentration and your overall mood. Other fatty fish include trout, mackerel, herring, sardines, pilchards, and kipper. Although eating freshly prepared fish is the best method, a fish oil supplement can be taken to achieve a similar result.

  1. Raw Almonds

Raw almonds are among the healthiest of tree nuts. Almonds rank highest in protein, fiber, calcium, vitamin E, riboflavin and niacin content. The fiber, protein and fat content of almonds means it only takes a handful to keep you feeling full and satisfied to hold you over until lunch time! Why raw almonds? Both raw and roasted almonds pack a high dose of nutrients and minerals. However, raw almonds have more naturally occurring beneficial fats—which are lost in the roasting process.

  1. Avocado

Avocados are a natural stimulant for promoting blood flow. Consistent blood flow through your heart and brain fires up your brain cells. This is another healthy, fiber packed fat that improves your overall focus. The best part? There’s so many delicious ways to prepare an avocado but their buttery flavor is amazing on their own!

  1. Blueberries

Antioxidant-rich foods are exceptional for increasing memory. Not only will blueberries help your brain function in the workplace today, it will help to prevent Alzheimer’s and Parkinson’s in the future. The antioxidants in blueberries stimulate the flow of blood and oxygen to the brain – and keeps the mind fresh. Generally, the darker the berry is, the higher antioxidant property it contains, which means more productivity-boosting ingredients.

  1. Matcha Green Tea

Green tea is a natural energy enhancer and it comes without the negative side effects of other energy sources, such as the caffeine crash you get from coffee or energy drinks. However, the best (and more delicious) way to consume green tea is Matcha. Matcha is unique because it’s the entire leaf ground into a fine powder then made into a creamy tea, whereas other teas the leaves are steeped in hot water. By consuming the leaf as a whole, it provides fiber and polyphenols, a family of powerful antioxidants. It’s also a lot tastier—green tea ice cream is made from Matcha and if you haven’t tried it, I highly recommend it.

  1. Bananas

Glucose turns into energy, and bananas are some of the best resources for that energy-inducing ingredient. A single banana holds the daily amount of glucose your body needs, and it’s a much healthier way to get it than excessive carbs and cane sugars. Bananas are also filling, which means that you’ll be able to focus better between meals if you snack on this rather than something else. Bananas are also a great source of potassium which helps blood pressure, anxiety and stress and helps to enhance muscle strength, metabolism, water balance, electrolytic functions, and nervous system.

  1. Water

Finally, water. Now I know this isn’t a food, but it is important to mention that the amount of water intake significantly influences your health and productivity. Our body is made up of over 70% water and throughout the day, the water in our body slowly depletes. If you don’t drink enough water to replenish the lost liquid, your brain and other functions suffer the consequences. By devoting the energy to ensure you are drinking at least 8 glasses of water per day will give your brain the fuel it needs to be more focused and think more clearly.

Give these foods a go and see if you have noticed an improvement in your productivity. I certainly have! Below are links to a couple of my favorite recipes that combine several of these foods and are super easy to make!

Greek yogurt with honey, almonds, blueberries, and granola (I prefer sliced or slivered almonds)

Avocado toast with sunny side up egg

 

The Dirty Truths Nobody Told You About Hosting a Virtual Summit

All this talk about hosting a virtual summit has you excited. What you don’t know are the dirty truths most people fail to mention. If you dive into a virtual summit without being prepared, you will end up in over your head. Virtual Summits take months of planning and organizing to successfully execute. I can’t stress enough that you won’t be able to complete a virtual summit by yourself. You will drive yourself crazy without some additional support!

Here are a few areas that we know from experience it is great to bring in another set of eyes on.

#1 Test Equipment in Advance

This seems like a no-brainer but as a small business owner, it’s easy to put the equipment aside, forget about it and worry about all the other things on your to-do list. Then when push comes to shove, you set up last minute only to find out– %$#@! Technical difficulties! Please get your video, microphone, and programs all set-up well in advance and practice using them with friends and coworkers! That way if you come across any issues you can call over your techie friends to help you set it up and you’ll know how everything works before the big day comes. It is best to make sure you are super confident in the technology. You don’t want technology to be a stressor when you are trying to rock it!

#2 Customer Support

Summits aren’t an evening task. They take time. You will be out of office for a good period of time so who is going to hold down the fort and answer to those emails while you’re away? What all the offers or details you are selling? The people trying to connect but are having trouble? Someone needs to be on call for customer support. Your people want answers! Have help with your customer service, and make sure that person is in the loop of the product/service so they can best help your audience. Your customer support team is the first touch to the business. Make it great! Be sure to plan for this well in advance so you can relax during your summit and not worry whether your business will still be there when you get back!

#3 Design/Marketing Campaign & Promotion

Let’s face it, you’re not a jack of all trades, and you are definitely not a designer! Designing and digital marketing are really in-depth processes, and when they are done right, it is very successful! Leave this to the pros to help promote your virtual summit. This will be the face of your summit and you want to look professional and have eye-catching branding and design.

#4 Website & eCommerce

You will be busy planning content for your upcoming interviews and you’re not about to dive into all that code jumble! It is important that your summit/membership website and ecommerce for both are all set up and running correctly well in advance. Find a developer who can support you and execute this correctly. The last thing you need is frustrated customers who can’t buy your All-Access Pass which means lost revenue for you!

#5 Schedule Planning and Organizer

Different States, Countries, and Time zones – Oh my! The number of guests you will be interviewing during your summit may be shocking. Four to Five speakers will not suffice. Expect to be interviewing around 25-30 people in your industry. Trying to schedule and plan interviews with this number of people from all around the world is no task for you! Let someone else take this lead and set up these meetings for you.

#6 The Aftermath

Congrats you successfully made it through your summit, which means you get to jump right back into your normal routine. WRONG! You still need to consider sending out thank you notes to all the speakers and make sure your all-access pass members have sufficient customer support. Did they get their log-in information? Can they log-in? Can they access the content? This is where a customer support specialist will aid you otherwise you will lose your mind trying to answer all the tickets. Not to mention the thank-you letters…that’s 30 letters you need to write! Maybe that is best handed off to an assistant who can help execute those letters.

Whew! Exhausted yet? This is what I am saying, you need to enlist help to make sure the overall summit is outstanding and you look amazing. Make sure you have the right team in place to manage that-you can always contact us at Alpine Small Business Solutions.

7 Essential Tools You Need to Launch a Virtual Summit

Now that you are convinced why a virtual summit is a great idea for your business, here is a rundown of the tools you will need. Running a virtual summit doesn’t need to be expensive, but keep in mind the outcome will be equal to what you put into it. You don’t need to buy a professional several-thousand-dollar video and microphone set-up, but you don’t want to buy a $20 one either. Let’s meet somewhere in the middle and here’s a few of our favorites:

#1 Webcam

Unlike podcasts, a virtual summit requires a webcam. High quality helps to engage and keep your viewers interested. While most laptops, desktops and phones do have a webcam built in, they are usually not the best quality. Some smart phones do have a great camera, but lack in microphone quality. Besides, it’s much easier to manage broadcasting when you have a set-up at your computer station. Trying to do it all mobile proves to be a challenge.

You do not want to purchase a webcam that is less than 1080P since most services like YouTube often compress your videos. You can combat this by starting out by recording at higher quality.

The Logitech HD Pro Webcam C920 is a great middle-of-the-road USB option! It has a 73% 5-star rating on Amazon with a substantial amount of written customer reviews, which make this camera a very promising one. It offers widescreen video calling, automatic low-light correction, and works on all computers.

#2 Microphone

Webcams almost always come with a built-in microphone, but again the quality will never be as good than if you invest in a separate USB microphone. A microphone is just as important as your video; what good is a virtual summit if nobody can understand a word you are saying? You do not need to dive into professional recording equipment for this. Just look for a microphone that is recommended for podcasts and gaming with noise cancellation.

The CAD GXL2400 US Microphone is a great option that won’t break the bank. It promises to produce studio-quality output and a shock mount that will allow for it to sit at a comfortable height at your desk. It has 4/5-star review with great customer reviews and the best part is it’s only $30!

#3 Video Recording Software

You need software that allows you to see, hear and interview your guest speakers. You have two ways you can approach a virtual seminar:

If you want to do live broadcasting, I recommend using YouTube.

If you want to record the interview so you can broadcast at a later time, we highly recommend Zoom. It’s a web-based webinar program that’s free for up to 2 attendees.

#4 Video Editing Software

It doesn’t matter what video editing software you use. It is up to you to use whatever tool you feel most comfortable working in. There are complex video editing software costs hundreds of dollars, but there are many free options as well. If you have a Mac computer your computer already comes with iMovie which is simple and easy to edit your videos. Another great option is Camtasia where you can create a screencast, add callouts, and more. You can even edit your videos inside of YouTube for free!

#5 Video Host

YouTube is the largest video hosting platform out there. It’s great if you want to broadcast live or later date. Vimeo is another good choice. Both work great and both can embed the video on your own website or create an easily shareable link.

#6 eCommerce & Membership Site

Shopify is hands-down the best ecommerce plugin for your website. Eventbrite is another option to sell tickets for your event if you don’t sell or plan to sell products from your website. Both are secure and easy to use.

You might have to get creative in how you sell your all-access pass because your customers will need a way to log-in to the membership site. An example could include adding these customers to a separate mailing list and giving them a log-in and password to the membership site. This same mailing list could be used to market a new product/service as mentioned in the last article.

Shopify is good if you want to do implement order add-ons or physical products supporting your virtual summit and brand like t-shirts, hats, pens, etc.

However, Eventbrite is free and extremely user friendly. You can link it to social media and has several different customization options such as making it a public or private, set a limited quantity of tickets available, reserved seating, free/paid/donation ticket, and more!

#7 Backdrop

This is optional, but you want to consider a backdrop for your recording area so you look professional. This could be something as simple as a plain sheet or blanket pinned up on your wall. If you opt-out of a backdrop be aware of potential distractions or items in the background of your video.

There you have it…all the basics without breaking the bank. If you need more help in setting all this up or tips from our pro, contact us at Alpine Small Business Solutions today!

5 Ways A Virtual Summit Can Increase Your Income in 90 Days or Less

Your small business has been going great: steady income, returning clients, your email list is now considerable, you have an interactive and large social media following. Great! However, in the last few months you noticed a decrease in growth. You’re not losing, but you’re not gaining either. Everything was growing rapidly. So, what gives?

It’s not uncommon for businesses to hit a plateau. The good news is, there’s a few things you can do to get out of this rut! One of the best ways I’ve found is to host a virtual summit. If you don’t know what a virtual summit is, it’s essentially an online conference. The host is the one who organizes and brings experts together for interviews. The catch, however, is that the summit is only broadcasted for a certain period for online attendees to watch and learn from.

Live streaming and limited-time broadcasting is a great tool to add to your marketing tool box. The limited aspect of these brings urgency amongst your potential attendees which make them more likely to act on it. Television has been using this tactic for ages! How often have you heard someone say, “I have to be home by 8pm to catch the season finale of -insert tv show here-!”

Here’s five ways you can use a virtual summit to increase your income in under 90 days!

#1 All-Access Pass

An all-access pass is to your virtual summit as Netflix is to tv shows. This is the most popular way you can increase your revenue via virtual summits. Some people will not able to attend your virtual summit during your limited broadcasting event due to a busy schedule, sickness, or anything else life throws their way. However, these customers still crave the information!

Free ticket holders can view the broadcast for a limited time, which in turn peaks interest in an all-access pass, which is a membership area containing all the video content, so that they do not miss a single interview! Another tip is to use price-increases for all-access passes. By increasing the price when your summit starts and when it ends, you can encourage more people to buy.

To further increase urgency and to encourage purchases, you can try offering a limited quantity of all-access passes.

#2 Order Add-Ons

An order add-on is an offer asking the customer if they would like to add an item to their cart prior to check-out. Another wonderful way to increase your income with virtual summits are add-ons. This can be a product you already have that is relevant to their interests, or a product exclusive to the virtual summit. You might want to consider offering a small discount for orders over a specified dollar amount to encourage order add-ons!

#3 Sponsorships

In essence, your virtual summit is an event. This is an amazing opportunity for companies to financially support you in exchange for publicity. There’s a few ways in which you can implement this, either by displaying their logo on your home page or making mention during your interviews.

 

#4 Physical Products

I can’t express enough how important branding is! Branding your virtual summit and producing and selling items like t-shirts, pens, hats, or other merchandise will help build brand awareness for both your business and virtual summit. Loyal customers will be happy to rock your swag which doubles as free advertisement!

#5 New Product/Service

After your summit is done broadcasting, you will have a shiny, new, email list of followers! They will be enthusiastic to learn more about your topic and seek more of the content you offer. This is absolutely a great opportunity to influence this email list and launch a new product or service for them. A great idea is to create your virtual summit around new products or services you wish to incorporate so that you continue to build interest and grow your audience!

Ready to try a summit? Give us a call and we will be happy to help.

Back to School Organization for the Entrepreneur

Number 2 pencils are being sharpened, school buses are traversing through the city, kindergarteners are waddling around wearing backpacks as big as they are – it’s back to school time once again!

The start of the school year is a natural fresh start in our calendars, regardless if you are sending children off to classes (or heading off to class yourself). It’s a time to shift gears from hopping aboard the boat at the lake to hitting the books. Back to school organization is just as important for entrepreneurs as it is for students.

Get ready to start the year strong with our back to school organization guide for the entrepreneur.

  1. Get Your Schedule Sorted Out

Students rely on a schedule to be where and when. Sure, you may not have to report to geometry in room A203 anymore. But that doesn’t mean you shouldn’t follow a schedule.

It’s the paradox of the entrepreneur life. You hold autonomy over your schedule, but you should use that autonomy to set restrictions. Ask any successful entrepreneur and they will tell you a schedule is key (not convinced? Check out this post on why you need to set your work hours when you work from home).

Take some time to develop a work schedule that will work for you. Maybe your peak productivity hours are early morning and late afternoon. Schedule your workout for the midday slump. Maybe at 3 you need to shuttle your kiddos around to after school activities. Start your workday a bit earlier. Making a schedule sets you up to be organized and ready to rock this year.

  1. Stock Up on Supplies

Most stores host back to school sales for supplies like paper, pens, post-it notes, and even electronics. Conveniently, all tools you use to run your business! Take advantage of these sales and stock up on anything you will need throughout the year.

If you are lucky enough to have a storage area, pack it to the brim with discount supplies. If you haven’t already, make sure your supplies are organized and easily accessible.

  1. Get Ready to Learn

Students everywhere are getting ready to learn and so should you! Plan out a duoable learning schedule you can follow throughout the school year.

Maybe you take an online course through Udemy where you dedicate one hour Tuesday evenings to. Maybe it’s reading a business development book for twenty minutes a day (try this list of top books every entrepreneur should read). Always be learning. It’ll make you a better entrepreneur (and more well-rounded person).

  1. Gather Up the Timelined Checklists

Checklists are a great organizational tool. They help you remember those dozens of small tasks you need to do without letting something fall through the cracks. Checklists are your friend. At the start of the school year, collect ones you will rely on the following months.

Here are a few we recommend:

  1. Test Out Productivity Hacks

Productivity hacks are great. They let you work smarter, not harder. Pick a few new productivity tricks to try out this school year. You can even pick a new trick each month to continually make yourself more effective.

Here’s a round-up of some great tips to get you started:

Use these organization tips to start your school year off right. Don’t forget, Alpine Small Business Solution is always here to lend a helping hand. We can assist with any aspect of business building. Let us help your company grow this school year. Reach out today with a quick call or email to get started.

A Case for Marketing with Promotional Products

In today’s fast paced digital world, the best form of advertising is online and social media right?

Wrong.

In many cases, you are better off marketing with promotional products. You know, those pens/bags/shirts/mugs/other random assortment of items branded with a company’s name and logo.

Sure, you may roll your eyes a bit when you get a pen from your dentist. Gee thanks I’ve always wanted a dentist pen. But you still own the pen don’t you? And you still see that dentist don’t you?

The promotional products industry is valued to be more than $21 billion for one clear reason: it works.

There are a number of reasons why your small business can benefit from marketing with promotional products. 

More Bang for Your Buck

The cost per impression tends to be among the lowest for promotional products compared to other methods of advertising.

The breakdown goes:

 

Newspapers: 3.2¢

Prime-time TV: 2.5¢

Targeted mobile: 1¢

Internet: .7¢

Promotional product: .7¢

For highly cost effective marketing, go with Internet or promotional products. But as the following reasons show, promotional products often edge out Internet in other arenas.

Customers View Promotional Products Highest

When ranking different forms of advertising, consumers rank promotional products as the most highly regarded form. Internet advertising came in sixth and mobile advertising came in seventh. Put your money where the consumer trust is.

Customer Generation

Promotional products help at every stage of customer generation.

For raising awareness among the target audience, promotional products lead to 22% more referrals and 14% more leads. Promotional products also help increase response rates to direct mail marketing by 50%.

Promotional products create a favorable view of the company in 76% of people.

For turning leads into customers, promotional products turn 52% of people into customers.

Promotional products help you reach your target audience, woo your target audience, and convert your target audience into customers.

Customers Better Remember Your Company

Consumers remember your company better when it shows up as a promotional product over other forms of advertising.

They say 76.1% of consumers can remember the company name off of a promotional item given to them in past year. Only 53% could remember from a TV or print ad they saw in the last month. A mere 27% could recall from an online ad.

There are a few possible explanations for this discrepancy. Customers are blasted with online ads every day, so they learn to tune them out (or install ad blocker). Customers are not bombarded with promotional products daily, so the ad stands out.

Promotional products also lead to repeat exposure, while an online, TV, or print ad does not. There, the customer sees the ad once. With a promotional product, they can see it multiple times. About 73% of consumers used the promotional product in the last week and 45.2% used it at least once a day. And 58% of consumers keep the promotional product from between one year to four years. That’s a lot of exposure, helping customers better remember your company.

A Case for Promotional Products

Choosing the right advertising medium for your company is a never ending quest. Various factors affect the “best” option at this given moment: the budget, the campaign project, the target audience, etc.

Promotional products are unfortunately often overlooked as a solution in today’s electronic world, but they should not be. Promotional products may be exactly what you need for marketing your company! That simple pen/bag/shirt/mug/other random item could be the ticket to capturing the attention (and the payment) of your target audience.

If you want assistance implementing a promotional product marketing campaign, Alpine Small Business Solutions is here for you! Just give us a call or shoot us an email to get started.