Tag Archives: Business

Comfort Zone-Where Dreams Go To Die

We have seen the inspirational quotes encouraging us to get out and do something different—something we wouldn’t normally do. One of my favorites is, “Life Begins at the End of Your Comfort Zone,” by Neale Donald Walsch.

We know it’s important to push the boundaries of our comfort zone, and that when we do, it’s kind of a big deal. But what is the “comfort zone” exactly? Why is it that we tend to get comfortable with the familiar and our routines? What benefit do we obtain from breaking out of our comfort zone?

There’s actually a lot of science that explains why it’s so hard to break out of our comfort zone, and why it’s good for us when we do it. With a little understanding and a few adjustments, we can break away from our routines and do great things. Let’s get started!

Optimal Anxiety

The idea of the comfort zone dates back to 1908, with a classic psychology experiment by Robert M. Yerkes and John D. Dodson. They found that a state of relative comfort created a steady level of performance.

If you’re a go-getter like me, looking to make the magic happen, you are looking to maximize performance. We need a state of relative anxiety—a space where our stress levels are slightly higher than normal. This space is called “Optimal Anxiety,” and it’s just outside our comfort zone. Can you think of a time when you operated within “optimal anxiety?”

However, too much anxiety and our performance drops off sharply! Anyone who has ever pushed themselves to get to the next level, knows that when you really challenge yourself, you can turn out amazing results. More than a few studies support this idea. However, pushing too hard can actually cause a negative effect. Reinforcing our natural tendency to return to an anxiety neutral state, the “comfort zone.” This fine line between optimal anxiety and too much anxiety is why it’s so hard to kick our brains out of the comfort zone.

Breaking Free

So we learned that optimal anxiety is that place where your mental productivity and performance reach their peak. What’s the incentive to pushing ourselves to that next level? Here is what you get once you’re able to step outside of your comfort zone:

Productivity

Comfort kills productivity because without the sense of unease that comes with deadlines and expectations, we tend to do the minimum required to get by. We lose the drive and ambition to do more and learn new things. Pushing personal boundaries helps you hit your stride sooner, get more done, and find smarter ways to work.

Flexibility

You’ll have an easier time dealing with new and unexpected changes. By taking risks in a controlled fashion and challenging yourself to things you normally wouldn’t do, you experience uncertainty in a controlled, manageable environment. Choosing to live outside your comfort zone better prepares you for when life changes force you out of it.

Creativity

Seeking new experiences, learning new skills, and opening the door to new ideas inspire us and educate us in a way that nothing else can. Trying new things can make us reflect on our old ideas and where they clash with our new knowledge, and inspire us to learn more and challenge our biases, our tendency to only seek out information we already agree with. A positive, uncomfortable experience can help us brainstorm, see old problems in a new light, and tackle the challenges we face with new energy.

The benefits you get after stepping outside of your comfort zone have a domino effect throughout your personal and professional life. There’s an overall self-improvement you get through broadening your horizons: the skills you’re learning, the new foods you’re trying and the new avenues you’re exploring.

Once you begin stepping out of your comfort zone, it does get easier. You become accustomed to that state of optimal anxiety. It becomes normal to you, and you’re willing to push farther before your performance falls off. As you challenge yourself, your comfort zone adjusts so what was difficult, and anxiety-inducing becomes easier as you repeat it.

Contact Alpine Small Business Solutions to discuss what we can take off your plate to help you reach your level of optimal anxiety.

Small Steps, Big Changes -The “Magic” Formula to Success

There is no elevator to success; you have to take the stairs. I love that saying by Zig Ziglar. I get questions all the time about the “shortcuts” and “magic formula” or my “secret sauce” to success.

For example: “What is the quickest way to…” or “What is the one trick that will…”   Here is the thing…there is no shortcut, no secret to success. Sorry, they don’t exist…not for your business, not for your relationships, not for anything that is worthwhile.

If you want to succeed at something stop focusing on why everyone else appears to be succeeding except for you. Don’t assume everyone that is successful knows some “secret” that you don’t.

I know it’s easier to look at others and think those who achieve high levels of success are simply more intelligent, received a hand up, or are simply luckier than the people in the second group. I get it, it makes people feel better to rationalize another person’s success. But let’s be real here, it is hard work that got somebody in a position to be offered an opportunity. And even then, it is not the opportunity that makes a person, it is what you do with those opportunities that make or break you.

Are you ready to be accountable and take one step at a time? I don’t have a “one thing” answer for you but I do have the general formula.

The “Magic” Formula

  1. Decide

Decide what you want. Consider what you want to achieve. Set S.M.A.R.T goals that motivate you and write them down to make them feel tangible. By setting Specific, Measurable, Attainable, Relevant and Time-bound goals you can measure and take pride in the achievement of those goals. You will be able to see the forward progress in what might otherwise feel like a long pointless grind.

  1. Commit

Doing things carelessly is the mother of everything that can go wrong. When you want your project to succeed, you invest yourself in it fully. “The difference between ‘involvement’ and ‘commitment’ is like an eggs-and-ham breakfast: the chicken was ‘involved’ – the pig was ‘committed’.” You can’t afford to only be involved; being involved means you’re not committed enough, and if you’re not committed enough, that thing you’ve been working on, won’t see the light of day. Don’t chicken out.

  1. Consistent

Be determined and most important, consistent. Fully dedicate yourself to your goal. Consistency is about building small empowering habits and rituals that you partake in every single day that keep you focused on your highest priorities and goals. It essentially comes down to your ability to hold yourself accountable for the daily choices you make, with no excuses and no complaints. You and you alone are accountable for what you do and what you fail to do. All responsibility lies solely in your hands. Do the work not for an hour, a day, a week or a month…but every day, every step, until you reach your goal.

Taking everything, we have discussed into account, it’s clear that the key to success is deciding, committing, and consistency-in-action.

When you commit yourself to performing an activity or task at the same time every day without fail, you are at that moment building an empowering habit that will over time blossom and help you get the desired outcomes you are after.

There is no elevator to success. You must take the stairs, to gain the strength and momentum to take that giant leap. Need more help finding that perfect magic formula to help you in your business? Contact me today…

Mindset Impacts Everything

Mindset impacts everything. Our thoughts, energy and most of all, the actions we take.

More than 30 years ago, Carol Dweck and her colleagues became interested in people’s attitudes about failure. After studying the behavior of thousands of students, Dr. Dweck coined the terms “fixed mindset” and “growth mindset” to describe the underlying beliefs people have about learning and intelligence. What is a growth mindset vs a fixed mindset? Glad you asked!

  • Growth Mindset: Intelligence can be developed
  • Fixed Mindset: Intelligence is static; “fixed trait.”

 

Growth Mindset

  1. Embrace challenges
  2. Persist in the face of setbacks
  3. See effort as the path to mastery
  4. Learn from criticism
  5. Find lessons and inspiration in the success of others

Individuals who believe their talents can be developed (through hard work, good strategies, and input from others.) As a result, they achieve more success because they worry less about looking smart and they put more energy into learning.

Fixed Mindset

  1. Avoid challenges
  2. Give up easily
  3. See effort as fruitless
  4. Ignore useful negative feedback
  5. Feel threatened by the success of others

Those with a fixed mindset spend their time documenting their intelligence or talent instead of developing them. Excessive concern with looking smart keeps you from making bold, visionary moves. If you’re afraid of making mistakes, you’ll never learn on the job and your whole approach becomes defensive.

-H3-

Whether you’re aware of it or not, you keep a running account of what’s happening, what it means, and what you should so. Our minds are constantly monitoring and interpreting. That’s just how we stay on track. Mindset frames the running account of what is taking place. It guides the whole interpretation process.

The fixed mindset creates an internal dialogue that is focused on judging. And people react with feelings of anxiety, depression, or anger. Or superiority. “This means I’m a loser.” “This means I’m a better person than they are.” “This means I’m a bad wife.” “This means my partner is selfish.”

An internal monologue of a growth mindset person is not about judging themselves or others. They listen for learning and constructive action: “What can I learn from this?” “How can I improve?” “How can I help my partner do this better?”

Change Your Mindset

Changing from a fixed mindset to a growth mindset is not like surgery; you can’t remove a fixed mindset and replace it with a growth mindset. You must work on nurturing a positive, growth mindset. These are tips from Dr. Dweck, herself:

  1. Learn to hear your fixed mindset, “voice.”

As you face criticism, you might feel yourself getting angry at the person giving you feedback. The other person might be giving constructive feedback, but you hear “I’m really disappointed in you. I thought you were capable but now I see you’re not.”

  1. Recognize that you have a choice.

How you interpret challenges, setbacks, and criticism is your choice. You can choose to interpret them as signs to ramp up your strategies, stretch yourself and expand your abilities.

  1. Take the growth mindset action.

As you approach a challenge, choose to say: “I think I can learn to with time and effort.” “If I don’t try, I automatically fail.” “If I don’t take responsibility, I can’t fix it. Let me listen and learn what I can.”

Practice hearing both voices, and practice acting on a growth mindset. Nurturing a positive, growth mindset creates profound changes in your personal life and determines your ceiling of success. Your Mind is a garden, your thoughts are the seeds. You can grow flowers, or you can grow weeds.

Need help nurturing that mindset contact me today!

7 Reasons a Hike is Like Starting Your Own Business

I went on a little adventure with my daughter, her friend, my dog and my lover. This cool little adventure took us under roads, through the forest, over creeks, up a mountain, through the snow and into dark tunnels. During this adventure we encountered many obstacles like ice, boulders, fences and downed trees, etc…. This definitely made for some interesting moments that left us on our butts or trying to figure out a way around the hurdle. Each time we fell on the ice we picked ourselves back up, each time we hit a bump or barrier along our path, we figured out a safe way around and/or through. No matter what, we kept going because we knew whatever was around the next corner it was sure to be interesting and beautiful…and it was! It was a great day!

When I came home and reflected on my awesome day it reminded me that my nature infused adventures are similar to my business building experience. While the backdrop is very different the feelings, the emotions and mentality of it was similar.

7 reasons why a hike in nature is similar to starting your own business!

  1. Preparing:

Hiking is a lot like running a businessWhen starting any new adventure you always have some sort of destination in mind.   Preparation is a key component to your journey. For instance, when you go on a day hike you need to be sure to have all the necessities, like water, snacks, proper attire and a fairly clear idea what your route will look like and what your time frame will be.

Building your business is quite similar. You need to have an idea, a business plan, a blueprint and the right tools to help you get to your goal in the timeframe you desire. Evaluate your goals; understand what it takes to start a business not only from a financial stand point, but also from an emotional, mental and physical stand point as well. There is so much heart and soul you will pour into your business and being as prepared as possible is truly in your best interest. Furthermore, educate yourself on the legalities of starting your own business and seek legal and financial consultation should you need it. Sometimes it is easier to work with a professional that can tell you right away the answers you seek, rather than spending weeks trying to figure it out on your own.

  1. Getting Started:Hiking is like business

A journey of a thousand miles (or even just 2 miles) starts with a single step. Building your business is like starting a hike. When you arrive at the trail head you know that there will be many miles between you and your destination. Excitement and sometimes fear will be an emotion you will feel as you embark on the path to your destination. A hike, depending on your level of fitness and how steep the climb is, you will stop to catch your breath or stop to rest your legs.

Your business is no different. You will meet goals, stop to catch your breath, regroup and then keep going. If you are unsure where to start with your business I suggest that you start by carving out time each and every day to work on your business. This can be as simple as doing research on the internet, reading blogs, finding a community online to bounce ideas off of, or seek mentorship and coaching. I also suggest that you invest in this journey and if you are someone that can learn online, purchase a training course that will help you get started. This is nice because it can save you time and also take a lot of guess work out of it for you. Your time is precious, so be sure to seek help where help in needed! Your family and friends will appreciate this too.

  1. Finding Your Buddies and Support System:

A hike is a lot like running your businessNot only is it fun, but it is also super smart to never hike alone. Hiking with friends or family is an enjoyable experience and can help keep you safe. In nature there are many things that could go wrong. Wildlife encounters, inclement weather and even the risk of injury. So having a buddy can lessen the burden should something negative happen. Plus on the fun side, you will build memories together; you can share stories and most importantly someone to encourage you should you feel too tired or weak to keep going.

Here is a little secret, your support system when you are building your business is one of the secret sauces to your success. I can’t express how much you need to have your support system in place when you decide to embark on this epic entrepreneurial journey. Your support system is the people that will pick you up when you have fallen; these are the people who will cheer you on when you feel like giving up. These are the people who will gather around you to celebrate your goals when you have accomplished them. Business is hard, it can be a lonely place with lots of hurdles along the way, but with a support system by your side anything can be possible.

  1. Being Prepared to Weather Any Storm:

Hayman FireIn the mountains of Colorado (where I live) the weather can change in a matter of minutes. It can be sunny and beautiful, then within an hour it could be thunder snowing. You have to be prepared to weather any storm in the mountains. So, as you embark on this epic metaphorical hike of building your business you should remember that the seasons of success will change.

What does seasons of success mean? As counter intuitive as it may sound, success is temporary! But so is failure. As a veteran online business owner that has helped thousands of businesses build their online presence, I have weathered many storms along the way. Every time I feel defeated or elated, I center myself and understand that it is only a temporary feeling.

I share this not to deter you, but rather to prepare you. Success is a crazy rollercoaster and truly is not for the faint of heart. Tenacity pays off. Consistency pays off. Failure pays off. One day you may feel like giving up, another day you may feel like you’re the master of your universe.   Don’t give up; remember the seasons of success will change and every great leader in all industries have experienced it. Remember the master once was the beginner… trust your journey!

  1. Embracing and Enjoying the Journey:

a Hike is Like BusinessNobody said it was going to be easy…they said it would be worth it. Let it be a mountain in front of you or starting your business building journey, one thing is for certain, it will surely be an interesting adventure and journey.

In the fast paced world that we live in we tend to focus on what we lack or do not have, rather than celebrating the things we do. There will be many days you will find yourself focusing how far you have to go or what you have not accomplished yet. You may beat yourself up about the training you still need, or how your website may not operate perfectly or that you don’t have enough social media followers. It is so easy to focus your energy on what you haven’t done that you forget to embrace exactly where you are right now.

The entire journey is worth embracing, everything from the trials and errors, to the huge accomplishments along the way. Each step you take and each twist and turn or achievement that you encounter on this path is put there to either help you grow, help you learn or help you put everything into perspective. Success is by no means a straight line, but rather full of turns, bumps, sharp curves and more. Allowing yourself to embrace its every last drop, is a true gift you can give to yourself, but to say that it comes easy would be a lie, but oh so worth it!

  1. Celebrating Along the Way:

Hiking is Like BusinessWhat is all the hard work without reward? For some the hike to the summit is the reward that they feel is enough, the breathtaking views, the sense of accomplishment, the burn in their calves. Or maybe you have plans to get an amazing meal or a big tasty beer as soon as you return back to town. I remember, I did a huge and brutal 15 mile hike a few years back and I knew that my reward was going to be a gigantic class of ice water when I returned to town. When I got it I was in heaven and cherished every last cold delicious gulp.

It is no different with your business. Celebrate the big wins of course, but also celebrate the small wins too. All those small wins are just as important as that big goal that you accomplished. There is no way you can achieve a huge leap without a series of steps before it (unless you’re super(wo)man). Those steps are just as important as that moment you jump. Those steps before the leap should be celebrated just as much as the leap itself, because they were a huge reason you were able to make the leap to begin with.

With this same metaphor in mind, remember to celebrate all the steps that occur before whatever the big goal is that you plan to celebrate. I think the best advice one of my mentors ever gave me was “Until further notice celebrate everything!” So I give you the same sage advice… and to take it one step further, find something to celebrate every day. It could be you finished a blog you had been working on, or that you got 20 new likes on your Facebook business page, or you actually ate breakfast, or that you got to the gym before you started the day, whatever it might be, celebrate it in your own unique and happy way. Your mind, body, spirit and your family will thank you for it.

  1. Sharing your Adventure:

Sharing your JourneyI know when I finish a hike, just like I did at the beginning of this blog, I looked forward to sharing it on my facebook and instagram pages with my family and friends. How lucky are we that we live in a time that we can do this with a few clicks of a mouse. With the magic of social media it is so much easier to share precious and adventurous moments.

The same mindset should be applied for your business building journey too. Let it all hang out, the good, the bad, and the ugly. Honestly, when I am looking for inspiration in terms of business or my fitness goals, I never want to be shown the sweet and cute parts. I want to relate, I want to connect and have someone tell me “Yes! It is freaking hard sometimes, but keep going”. When you share your business building experience you have the ability to inspire others that maybe feel defeated or just needed a reminder. I promise your adventure will inspire someone else. There is always someone waiting to hear from you…even if they don’t know it yet.

In closing, remember business is very much like an adventure…where it leads us, we aren’t quite sure, but one thing we know it will be worth it. I highly suggest following your Entrepreneurial spirit down that rabbit hole… What you will find will be one of the best adventures of your life.

Remember, the master always started out as a beginner. One foot in front of the other…baby steps! Your story is bound to inspire someone and I hope that my story has inspired you too. Pass it on.

#Entrepreneur #OnlineBusiness

How to Overcome the Debilitating Feeling of Business Burnout

Burnout is a sickening feeling.

It’s like a fog envelops your brain, making it difficult to focus and work. Your muscles tighten up as you enter “fight or flight” mode. Slowly, or suddenly, you feel completely drained (usually at the moment you most need to be alert and high functioning!)

Many of us start to shut down as we feel burnout, becoming less and less effective. Or we double down, trying to push through only to end up a jumbled mess of exhaustion.

There’s a better way. Burnout can be overcome with some positive steps. In fact, burnout can actually be a great thing!

Why You Need to Embrace Burnout

No one wants to feel burnout. But sometimes we need to feel burnout.

Burnout feels awful. Awful enough to be a catalyst for promoting positive change. It can force you to change poor work habits (like working through lunch). Or cause you to reassess your priorities (like too much office time and not enough family time). Or even make you re-evaluate whether your current job or projects are what you should be doing.

If you feel burnout, there is a reason! Pinpointing the source helps you find the best solution (and maybe even some good old self-reflection and positive change making along the way).

Burnout Cause One: Utter Exhaustion

Your brain is fried. You yawn all the time. You drag your tired body to work, pushing through the fatigue only to drag your tired self back home before collapsing on the couch. You know it isn’t sustainable, but how do you stop the grind?

Option One: Exercise
Right now, the last thing you want is to go workout. But that may be exactly what you need. Get your blood flowing (preferably by exercising outside). It can generate enough energy in your body to get a second wind for work. And, it will facilitate a much better night’s sleep, which can help you feel less exhausted the next day.

Option Two: Aromatherapy
Aromatherapy involves inhaling essential oils (liquids from natural extracts like flowers and fruits). The scent interacts with our body, helping to cause benefits like improving your focus and stimulating your brain. One research study found that lavender and rosemary reduces cortisol levels (the hormone released in fight or flight mode that can be a big mental drain). Smelling certain oils can help give you the jolt of energy you need in a healthier way than turning to excessive caffeine.

Option Three: Taking Time Away From Work
Working too many hours and sitting at your desk too long is just setting you up for exhaustion. Make sure you move throughout the day. Even a few minutes stretching or walking around the office each hour can make a big difference in your energy level. Try to always physically leave work for your lunch break. If you struggle to leave work at work, plan a weekend getaway far from wifi.

Burnout Cause Two: Lack of Motivation

Right now, you just cannot seem to get going. It’s like every fibre in your body is pushing against the task at hand. You feel burnout because you feel no motivation for your work.

Option One: Remind Yourself of the Goal
Shift your focus from the task at hand to the end result of completing the task. If you are saving up for a vacation for example, set your desktop photo to the location. Pull up Instagram photos of fellow travelers enjoying their time. Reminding yourself of what you are working towards helps you get motivated to start working.

Option Two: Reflect on Your Expectations
Sometimes our lack of motivation comes because the sake seems insurmountable. No one wants to start on a mission they are doomed to fail. If your output goals are unrealistic, it can lead to burnout. Set better goals to help avoid losing motivation.

Burnout Cause Three: Feeling Overwhelmed

When it rains, it pours. Right now, there is so much going on that you feel exhausted just thinking about it. Too much is demanding your focus and energy until nothing gets done at all (or gets done poorly).

Option One: Write it Down
Sometimes just writing down everything you need can help you feel less overwhelmed. After you list out your to-dos, assign everything a deadline. Make sure you set reasonable goals. Once you get your action plan in place, it will be easier to not waste energy thinking about everything you need to get done. Instead, you can focus on getting it done.
Option Two: Delegate
If you have too much on your plate, clear some of the plate off! Delegation can help give you back your sanity and make your business run smoother.

Option Three: Try Proactive Strategies
Resist the urge to shut down and give up. Instead, try these 5 strategies for when you feel overwhelmed in business and in life.

Option Four: Examine Why You are Overwhelmed
Try to get at the root cause. Are you not feeling competent? Take some online classes or get guidance from a mentor. Are you feeling like there are not enough hours in the day? Try to jumpstart your productivity or delegate. Identifying what triggers feelings of being overwhelmed can help you prevent them in the future.

Burnout is exhausting. It can even be debilitating! But with some proactive steps, you can come out the other side. You CAN get everything done WITHOUT losing your sanity. If you can use a little extra help with managing your business, Alpine Small Business Solutions is here for you! We offer services and coaching to help you feel confident and in control with your entrepreneurial life. Just give us a call or shoot us an email today.

5 Reasons Why Hiring a Team Will Cost Less Than Doing Everything Yourself

When considering hiring a team, the sticker price of salaries can look shockingly high to the small business owner. I really can do the social media management, administrative tasks, sales, everything myself, they think, so how can I justify spending this much on salaries for a team?

It goes back to the phrase we’ve heard since childhood. Just because you can does not mean you should.

Sure, logistically you can manage it all yourself. But in the long run, hiring a team will cost less. (Why wouldn’t you chose the more cost effective option?)

Struggling to conceptualize how hiring staff members saves you more money than doing it yourself? Here’s five reasons why teams lead to better bottom lines.

  1. Teams bring expertise.

You want your organization’s work, from marketing to customer service, to be of high team1quality. That high quality requires two things: education and experience. Before you can create a thriving social media presence, for example, you need knowledge of social media marketing tactics and trends. A Hootsuite certification costs $300, an online community college class costs around $1,000 . . . the costs of the required training add up fast for a business owner wanting to do it all. And the online world is constantly changing. Instead of paying for training in every area of business building, hire employees who are already trained.

Granted, a salary costs more than seminars and classes. But high-quality work comes from employees with knowledge and experience. It takes a few years to consistently create solid marketing content, to develop a charismatic confident customer service approach, etc. You can get your company by on your average attempts in these areas as you gain that necessary experience, or you can hire an experienced employee who can provide that quality work from the start.

  1. Teams bring efficiency.

Henry Ford revolutionized production with his assembly line approach with each team2employee performing one task in the production process. This allowed them to gain a mastery over the task and complete tasks faster than if they switched from different task to different task.

Your business can benefit from the same approach. An employee who lives and breathes social media will be more efficient when they are immersed in social media tasks all day long than a boss who switches from social media to sales to running a meeting back to social media.

  1. Teams work for lower salaries.

The hourly wage for a secretary is lower than the hourly wage of the CEO. If you’re completing an hour of administrative tasks as the CEO, it’ll cost your company more than if a secretary completed the same work. Your time is money, so don’t waste it on tasks that can be completed cheaper by someone else (especially someone else with more experience and more efficiency!).

  1. Teams bring creativity.

There was one standout winner of Superbowl 2013: Oreo. During the game, there was a team334 minute blackout. Oreo’s team collaborated and created a tweet with a photo of an Oreo and a caption “you can still dunk in the dark.” Within an hour, it was retweeted 10,000 times. It’s still used years later as an example of solid marketing in college classes.

That tweet was not created by one person. The creativity that occurs in a group brainstorming session can be invaluable to generating ideas for your business. Teams of people bring unique experiences, perspectives, and approaches that can result in better ideas. And better ideas lead to better results and better business growth.

  1. Teams allow the business to grow.

When you first begin a business, a one or two employee model can work. Heck, even Steve Jobs started with one fellow staff member. But as the company grows, so do your obligations. There will be a point where you feasibly cannot manage more clients while still effectively managing marketing, sales, accounting, administrative services, etc.

team4Bringing in a team allows you to delegate, freeing up your time to guiding the company to growth. As genius as Steve Jobs was, even he couldn’t manage Apple alone very long before it began impeding its growth. For your business to expand, your employee base needs to expand.

Don’t be the obstacle that is standing in your way. When you hit a point that you can’t do it all yourself, you are impeding your own growth. Get out of your way. Get help. More people doing everything can bring in more money.

A team does save you money in the long run. If you’re looking to add team members to manage social media or administrative services, we’d love to help! Our experienced and knowledgeable staff can assist you in any aspect of business building, simply shoot us an email or give us a call today.

Imposter Syndrome and How to Overcome it as a Small Business Owner

As a small business owner, you encounter your share of battles to overcome. But sometimes, the biggest battle is your own internal monologue.

I can’t actually do this. I feel like an imposter pretending to be cut out for this life. People think I’m qualified, but if they only knew…

These defeating thoughts are common in people with imposter syndrome, which tends to be found among highly successful and high achieving people.

AKA: you!

Imposter syndrome acts like a crippling sickness that keeps us from being bold in our personal and professional lives, robbing us of growth, success, and even happiness.

It’s a terrible thing to experience. But, it is something that can be conquered!

What Really Is Imposter Syndrome?

Imposter syndrome is a term often thrown around and splashed in click baiting headlines, leaving people confused as to what it actually is (and whether they’re affected by it).

Imposter syndrome was created in the 1970s by psychologists Pauline Clance and Suzanne Imes, who described it as a feeling of “phoniness in people who believe that they are not intelligent, capable or creative despite evidence of high achievement.”

Did you catch the irony? It’s those who are capable and qualified (evidenced by their previous high achievement) who doubt themselves to a debilitating degree.

Basically, imposter syndrome is a terrible, gut-sinking feeling experienced by motivated and successful people that keeps them from taking action out of a false perception of their own inferiority.

It’s important to note that imposter syndrome is not humility. Humility is an accurate view of your self-worth. Imposter syndrome is a skewed view of your “lack” of ability and success.

It’s also not the same as having a realistic perspective. Being a realist means your lack of action comes from the potential risks outweighing the potential benefits. Imposter syndrome, however, keeps you from acting because you falsely believe you’re not capable.

Imposter syndrome is the little troll on our shoulder feeding us lies about our potential. It keeps us from being the best small business owners we can be. We hesitate to take our company in a new direction…because we’re the ones who must lead it there. At networking events, we keep to ourselves because we don’t think we can offer anything of value to potential connections. Our own lack of confidence can rub off on our employees, making it harder for them to be bold and daring.

When we buy into lies about our capability, our business suffers. And more importantly, our mental and emotional well-being suffers. Imposter syndrome has no place in your life!

How We Perceive Success

One of the root problems of imposter syndrome comes from an inability to internalize previous success accurately. Remember, imposter syndrome happens in people with high success. Our brains have to justify the poor views of ourselves against the list of objective successes, and it does so with two approaches.

Our brain says we just got lucky. Our success isn’t due to our own efforts, we were just in the right place at the right time. Often, our brain tells us we shouldn’t take a chance because the luck we’ve been coasting on may run out.

Or, our brain says our success isn’t really that big of a deal. Our accomplishments are overblown in the eyes of others. So, we shouldn’t get cocky about trying, because really, you’re an imposter for believing you’re capable of high achievement.

If one (or both) of these mindsets resonates with how you perceive your success, then you’ve identified the first way you can overcome imposter syndrome. It’s hard, but you need to consciously work on reframing how you view success.

It’s okay to celebrate and take pride in your success. In fact, it’s important for your confidence’s sake to view your success accurately. (That means recognizing the role your ability and hard work played!)

Try this exercise. Physically write out past successes. Then write out how your talents, skills, and time got you those successes. It’ll help you fight the “it was just luck” or “it really wasn’t that impressive” defeatist thoughts. When you experience imposter syndrome thoughts, review the list. It’ll be a little pep talk from you to you.

Other Strategies for Overcoming Imposter Syndrome

There are a few ways you can work to get imposter syndrome out of your life. Try the ones that appeal to you (or try them all and see what helps). It won’t happen overnight, but you can work to a life free of imposter syndrome.

  1. Remember that you’re not alone. Be reassured that many people experience imposter syndrome. Even famous people like Tina Fey, Kate Winslet, and Maya Angelou all struggle with it! Other people have felt exactly as you do right now, and other people have conquered your battle, too.
  2. Don’t think more success is the answer. Some people think they just need to rack up a list of more achievements to feel more confident. But, the problem with imposter syndrome isn’t a lack of success (since it happens with people who are very successful). It’s not being able to internalize accurately those successes. Imposter syndrome won’t go away with more success.
  3. Hear from others’ experiences. When we buy into the “I’m the only one feeling this way” trap, we’re left feeling powerless. Books like Sheryl Sandberg’s “Lean In”, which talks about common fears of women in the workplace, can help us feel empowered knowing we aren’t alone. You can also read celebrity quotes on imposter syndrome to see how others feel.
  4. Express your expertise. Find ways to position yourself so you’re sharing what you know with others. It can help you realize you know more than you give yourself credit for. You can serve as a mentor for someone involved (or interested in) your industry. Be an active participant for industry-focused Facebook or Google+ groups, answering questions and offering advice. You’ll see that you know more, and are capable of more, than you thought.
  5. Lean on loved ones. It’s scary to admit you’re struggling, especially to people who exalt you for your abilities. But your friends and family can be an invaluable resource, working as your cheerleaders talking down negative self-talk. You can also reach out to people experiencing similar struggles, supporting each other and going through the process of overcoming imposter syndrome together.

It’s terrible to feel imposter syndrome, but it can and will get better! Remember, you ARE capable, smart, talented, and you absolutely can do this.

Why A Tripwire Is Just What Your Marketing Plan Needs

Ready to turn more leads into customers (and really, who isn’t?) Then you need to implement a tripwire into your marketing plan.

A tripwire is simply an enticing low-risk offer that provides low cost entry into your sales funnel. Leads and prospects are immediately turned into customers. These customers can then be turned into repeat customers through strategic upselling. And the best part? Customers who buy once are more likely to buy again…you just have to get that first sale.

The Psychology Behind Tripwire’s Effectiveness

sales1Tripwires utilize the persuasion principle of consistency. People have a need to rationalize their behavior as consistent, whether they are aware of its impact on their decisions or not. After they agree to a small request, they become more likely to agree to a similar but larger request. They start to feel safe with your company and products. It’s why you may find yourself picking your friend up from the airport a few weeks after you agreed to pick him up for a social outing. As long as the second larger request is similar in nature to the first smaller request, it’s likely individuals will comply.

So let’s apply this to sales. Buyer Bob buys a low priced guide to optimizing blog posts for SEO from a marketing business. A week later, they receive information on a thorough content marketing course. Because Buyer Bob already purchased the tripwire (the smaller request), he is more likely to purchase the service (the larger request).

The Components of a Tripwire

A tripwire needs to be enticing. Your buyer has a problem and is looking for a solution. You need to offer value to help ease her pain point. Leads should look at your tripwire offer and see how it’s perfectly tailored to meet their need, and how they can’t pass up this great resource.

sales2A tripwire also needs to be low risk. It’s great if a costly service meets the need of your leads, but if you can break that service in to something more low-risk for the buyer, they can dip their toes in the water before dunking their heads. The cost needs to be low to kickstart the lead-turning-into-a-customer process. A tripwire sale ideally is $20 or less (more if your services and products are on the high end of pricing). Rarely does a sale of a tripwire result in a profit (and can even show as a loss), but the value in a tripwire sale isn’t in the immediate financial gain, but it’s ability to form a foundation for an upsell. Many marketers think of this more as paying for a lead.

A small upfront cost usually works better than a free offer. This shows your leads are good and serious about what they need. People often question the quality of a free offer, while they view a lower priced product as a quality item on sale.

Making a Tripwire Sale

Begin by creating the tripwire, which meets the needs of Buyer Bob related to the larger product/service you’re wanting to sell. Find their pain point and how you can solve it. The tripwire can be physical or digital. You can sell a product/service that stands alone (a health food store selling a cookbook hoping to upsell high-end kitchen appliances) or use a fragment of your product/service (a yoga teacher selling a lesson from her course hoping to upsell the entire course).

Once you’ve got your tripwire, pitch the sale to leads. After the leads purchase the tripwire, you can either make the upsell pitch immediately or wait a set amount of time. salesWhichever way you choose the important piece is to follow up. You have a hot buyer…check in when him. Certain tripwires are set up well for an immediate pitch (while you’re buying this dog teeth cleaning, get your dog groomed and covered with flea and tick prevention at the same visit). Others work better as a follow-up (now that you’ve completed our first course, sign-up for the entire program). Find what meets your sale best.

Not all tripwire sales will result in repeating customers, just like not all lead pitches result in sales. The key is focusing on leads with the best possibility of converting from a tripwire sale to an upsale. You’ll be surprised, though, at how effective tripwires can be in creating new and lasting customers. This is where you are starting to build that bond with customers. Make them love you from the start and create a brand evangelist.

If you’re ready to implement tripwire sales into your marketing plan, but could use some guidance, we’re here for you! We can assist with any aspect of business building and strategy, including creating and marketing effective tripwire sales. Simply shoot us an email or give us a call today.

 

What Is a Sales Funnel and Why You Need to Apply It to Your Business Today

For businesses, sales are the foundation on which everything is based. Without a product or service to sell, your organization wouldn’t exist! An effective sales strategy is crucial to the survival (and hopefully thriving) of your organization, and guess what; a great tool to help is a sales funnel.

The Idea Behind the Sales Funnel

1397585A sales funnel is an analogy used to explain how the sales process works. It serves as a visual representation of how an individual moves from knowing nothing about your organization to becoming a loyal customer and hopefully brand evangelist for you. The mindset of a sales funnel views sales as a proactive process of making customers (as opposed to the more passive process of finding customers). The underlying goal of the sales funnel is to convert those who are unaware of your organization to happy customers by finding as many quality leads as possible and getting the percentage of people who go through the funnel as high as possible.

The Stages of the Sales Funnel

Many different takes on the sales funnel exist, but this is the simplest and (I think) most effective way of viewing it.

  1. The lead: The sales funnel begins with individuals who are in your target audience. They may be interested in what you offer, but have no contact yet with your organization and are unaware of what your organization offers. This part of the funnel is the largest, so it’s important to utilize a variety of effective lead-gathering strategies. You just have to show them how you can solve a problem for them…maybe one they didn’t even know they had!
  2. The prospect: At this stage, you’ve made contact with the individuals. They are aware of your organization and how you can meet their needs. They’ve expressed some interest in your organization that merits you pursuing these potential customers. Often times, prospects are simultaneously evaluating their other options, so it’s important to clearly showcase what sets your organization apart from your competitors.
  3. The committed: After all your hard work and negotiations, these individuals are now persuaded. They possess the means and desire to purchase your product/service, and all that’s left is working out the logistical details, such as a contract. Individuals at this stage can still back out though, so proactive effort into quality customer service is needed to prevent them leaving.
  4. The customer: Finally! These individuals happily buy your product/service and become a customer. In situations where contracts need to be renewed or purchases made again, the customer will enter a re-evaluation phase. In some respects, they become a prospect again since they can now evaluate their other options. Effective customer service will minimize the amount of time and effort they spend weighing alternatives, and ideally they will be such a satisfied customer that they renew the contract or buy more of your product right away. Remember, it is much easier to have a repeat customer than generate a whole new lead. Keep those customers happy. If you have a good customer base, they will become your cheerleaders. You know what that means…FREE MARKETING!

Reasons to Utilize the Sales Funnel

  1. It’s an effective measurement tool. Sales funnels allow you to measure the number of individuals at each stage, the percent of customers made from leads, and the average time it takes to move a customer down the funnel. Gathering these metrics provides you with a more holistic method of comparison to gauge successful sales efforts than just sales completed. After enough time using the sales funnel, you’ll be able to see a baseline of what you can expect from your sales team. Deviations from this baseline will show you what works well or what needs to be improved in your sales strategy.
  2. It’s a tool to measure the company’s health. A well-flowing sales funnel (accounting for external influences like the economy or the off-season of selling, of course) reflects an effective sales team and strategy. A sales funnel functioning well shows your company is doing well. A sales funnel functioning poorly can be an indicator that changes need to be made to improve the health of the organization.
  3. It showcases what areas need to be targeted to get adequate numbers. Ideally, the numbers will always be high at every phase. The reality, however, is that the numbers fluctuate often. Using a sales funnel highlights areas that should be targeted to get the numbers to where they need to be for effective customer recruitment. If you see you’re lacking leads, you can put more resources into lead generation. If you see you have enough leads but not enough are becoming prospects or committed, you can put more resources into bettering your pitch. If you see enough customers aren’t returning when contracts need to be renewed, you can put more resources into customer service.

A sales funnel is a great way to improve the effectiveness of your organization’s sales strategy as well as improve your system. Want help in implementing the sales funnel into your sales strategy? Alpine Small Business Solutions is here for you! We would love to help with this (or any aspect of business building). Simply email or call us today.

3 Ways a Tripwire and a Marketing Funnel Work Together for Optimal Conversion

A marketing funnel is great. A tripwire is great. Using them together, however, will supercharge your conversion rates.

Ready? Let’s get started.

What a Marketing Funnel Is

A marketing funnel is the process where people go from just discovering your brand to buying your goods and services. The stages are

  1. Gaining awareness of your brand
  2. Gaining interest in your brand
  3. Gaining desire for what your brand offers
  4. Taking action (buying a product/service)

Marketers use tools to nurture leads along each stage of the funnel. Visitors to your site can give their email in exchange for a free downloadable guide (gaining awareness). A follow-up email gives them a curated list of relevant blog articles on the site (gaining interest). A follow-up email to that gives them a case study showing the benefits of your products/services (gaining desire). A follow-up email to that gives them a coupon to buy your products/services (taking action).

Marketing efforts should be done to coax people along this funnel. After all, if you aren’t driving sales eventually what is the purpose of your marketing?

What a Tripwire Is

A tripwire is a strategic way to get people to enter into your funnel. You present a potential customer with an appealing low-risk and low-cost offer. Think of those e-books sold for $1 or a marketing course sold for $10. The deal is too good to pass up!

Tripwires play off of human psychology. We have an inherent need to view our behavior as consistent. If we agree to a small request, we are much more likely to agree to a larger similar request (think about when you find yourself agreeing to help a friend move after agreeing to give him a ride the other day).

When customers make a small purchase with us, they become significantly more likely to make a larger purchase with us. In fact, many companies actually offer tripwires where they lose money initially. They know they will gain it back soon with larger purchases.

Using a Tripwire and Marketing Funnel Together

These two marketing tactics work hand-in-hand in a circular relationship.

  1. A marketing funnel directs to the tripwire. Before a customer can act on the trip wire, they need to know it exists. Insert the marketing funnel! You can use the marketing funnel to direct people to the end action: acting on the trip wire. Social media, blog posts, emails can all give that push towards buying the trip wire. Not everyone will make it from gaining awareness to making that purchase. But strategic marketing can help get more people to that purchasing point.
  2. A tripwire directs people to the marketing funnel. It’s like there are two marketing funnels. A small one designed to get the tripwire bought. Then a larger one designed to get those big purchases where your income comes from. A tripwire can be the first stage of the marketing funnel: awareness. Maybe the customer knew nothing of your brand. But they say your discount Udemy course (the tripwire). After purchasing the course, they became aware of your brand. Then they received targeted emails providing valuable content (generating that interest). Then they received more targeted emails describing your products/services (generating that desire) before being prompted to act (generating that action). This customer went through your marketing funnel because of your tripwire.
  3. A tripwire increases the chances of purchases. Remember the main benefit of a tripwire? It increases the chances of people making larger purchases with your organization. A tripwire does more than guide people to your marketing funnel. It increases the chances they make it to the final stage of the funnel!

Creating tripwires and marketing funnels are an important part of your sales strategy. But they can be a bit tricky for novices to create. That’s where Alpine Small Business Solutions is here for you! We provide sales funnel services using the tripwire and marketing funnel to effectively increase your conversion rates. Give us a call or shoot us an email to chat about your options today!