Tag Archives: communication

Why Marketing and Tech are Better Together: The Role of a Tech & Marketing Manager

In today’s digital age, technology has become an integral part of marketing efforts. As such, it’s becoming increasingly important for businesses to have a Tech & Marketing Manager on their team. This is because a Tech & Marketing Manager possesses a unique set of skills that can help businesses to leverage technology to enhance their marketing efforts and drive growth. In this blog, we’ll explore why a Tech & Marketing Manager is what a company needs and why.

What is a Tech & Marketing Manager?

A Tech & Marketing Manager is a marketing professional with a strong technical background. They possess both marketing and technical skills, which allows them to develop and execute marketing strategies that incorporate digital technologies. They specialize in leveraging technology to enhance marketing efforts and create more effective campaigns. This can include managing website content, developing email marketing campaigns, and utilizing social media platforms. A Tech & Marketing Manager is responsible for driving brand awareness, generating leads, and increasing sales revenue through digital channels.

Why does a company need a Tech & Marketing Manager?

Technical expertise

One of the primary reasons why a company needs a Tech & Marketing Manager is for their technical expertise. A Tech & Marketing Manager possesses a deep understanding of technology and how it can be used to enhance marketing efforts. They are knowledgeable about various digital tools, such as marketing automation platforms, email marketing software, and social media management tools. With this expertise, they can effectively use these tools to streamline marketing processes, optimize campaigns, and generate higher returns on investment.

Improved efficiency

Another reason why a company needs a Tech & Marketing Manager is for improved efficiency. With their technical skills, a Tech & Marketing Manager can automate various marketing processes, such as email marketing campaigns, social media posting, and lead nurturing. This automation allows for greater efficiency and saves time and resources, enabling the marketing team to focus on other critical tasks, such as content creation and campaign analysis.

Targeted audience reach

Ah, the Tech & Marketing Manager – the elusive unicorn of the marketing world. With their unique blend of marketing and tech skills, they are the magical beings that can bring a company’s marketing efforts to the next level. So, why do you need one? Well, let me break it down for you.

A Tech & Marketing Manager can also help a company to reach its target audience more effectively. They are skilled in using digital tools to identify and segment audiences based on demographics, behaviors, and interests. This enables the marketing team to create targeted campaigns that resonate with specific groups of people. By using digital tools to understand the behavior of the target audience, Tech & Marketing Managers can craft campaigns that are more likely to convert prospects into customers.

Greater ROI

In addition to improved efficiency and targeted audience reach, a Tech & Marketing Manager can also help a company to generate a greater return on investment (ROI). They are able to measure and analyze marketing metrics such as website traffic, engagement rates, and conversion rates, to determine the effectiveness of marketing campaigns. With this information, they can adjust marketing efforts accordingly to optimize results and increase ROI.

In today’s digital landscape, businesses need to embrace technology to enhance their marketing efforts and drive growth. A Tech & Marketing Manager possesses the technical expertise, efficiency, audience reach, ROI, and innovation that a company needs to stay ahead of the competition. By leveraging digital tools and insights, a Tech & Marketing Manager can help businesses to optimize their marketing efforts, engage with target audiences more effectively, and generate higher returns on investment. Therefore, it’s clear that a Tech & Marketing Manager is an essential asset for any company that wants to succeed in the modern business landscape.

Innovation

Finally, a Tech & Marketing Manager can bring innovation to a company’s marketing efforts. By staying up-to-date with the latest technology and marketing trends, they can introduce new and creative strategies that can set a company apart from its competitors. This can include new methods for engaging with customers, innovative campaign ideas, and creative uses of data and analytics to inform marketing decisions.

Why Hire a Tech and Marketing Manager?

First and foremost, a Tech & Marketing Manager can help your company navigate the ever-changing landscape of marketing technology. Let’s face it, the marketing tech world is a bit of a circus. There are so many tools, platforms, and apps out there that it can make your head spin. But fear not, a Tech & Marketing Manager can help you cut through the noise and find the tools that will make the biggest impact on your marketing efforts.

In addition to helping you find the right tools, a Tech & Marketing Manager can also help you use them effectively. I mean, what good is a shiny new marketing tool if you don’t know how to use it? A Tech & Marketing Manager can train your team on how to use the tools properly, so you can get the most out of them. Plus, they can help you integrate the tools into your existing workflows and processes, so you can work smarter, not harder.

But wait, there’s more! A Tech & Marketing Manager can also help you measure the impact of your marketing efforts. You know that old saying, “you can’t manage what you can’t measure”? Well, it’s true. And a Tech & Marketing Manager can help you measure everything. From website traffic to social media engagement to email open rates, they can help you track it all. And not only that, but they can also help you interpret the data and make informed decisions about how to optimize your marketing efforts.

But perhaps the most valuable thing a Tech & Marketing Manager can bring to the table is their ability to speak both marketing and tech fluently. Let’s face it, marketing folks and tech folks don’t always speak the same language. Marketing folks are all about the creative, while tech folks are all about the data. But a Tech & Marketing Manager can bridge that gap and help everyone get on the same page. They can translate marketing-speak into tech-speak and vice versa, so everyone can understand what’s going on.

And let’s not forget about the innovation factor. A Tech & Marketing Manager is like a mad scientist, always tinkering with new ideas and ways to make your marketing efforts more effective. They’re always on the lookout for the next big thing, whether it’s a new platform or a new way of doing things. And they’re not afraid to experiment and take risks. After all, that’s where innovation comes from – taking risks and trying new things.

Now, I know what you’re thinking – “Wow, a Tech & Marketing Manager sounds too good to be true. Do they really exist?” Yes, they do! But like all unicorns, they’re a rare breed. They’re not just marketers who know a little bit about tech or tech folks who know a little bit about marketing. They’re a special breed that combines the best of both worlds.

So, why should you invest in a Tech & Marketing Manager? Well, they can help you cut through the marketing tech circus, use your tools effectively, measure your impact, bridge the marketing-tech language barrier, and drive innovation. They’re like a one-stop-shop for all things marketing and tech. Plus, they’re just really cool people to have on your team.

In conclusion, if you want to take your marketing efforts to the next level, you need a Tech & Marketing Manager. They’re like the missing puzzle piece that makes everything fit together perfectly. So go ahead, take the leap, and invest in a Tech & Marketing Manager. Your marketing efforts.

If this is something you are interested in learning more about, we would be happy to chat. We have limited spots available, but go ahead and book a free no strings attached strategy call with us today while spots are still available

How to Set Work Hours Working From Home

The ability to design your own work schedule is a double-edged sword. It’s great not feeling chained to your desk for the arbitrary 9-5 grind.

But it’s also easy to avoid ever setting a schedule. Before you know it, you’re always either working or thinking about work. It’s increasingly difficult to leave work at work. Projects that could be done in an hour end up taking longer.

The irony of the “I don’t need to abide by a set schedule” life is that we often function better when we create a schedule.

The Benefit of Setting Work Hours

Many work-from-home individuals resist setting work hours like the plague. One huge appeal of being your own boss is the freedom that comes with control over your schedule right?

But the reality of failing to set work hours tells a different story. Not sticking to a work schedule ends up hurting you in the long wrong in different ways.

It’s hard to leave work at work. When work stops at 5, it’s easier to stop thinking about work at 5. When there is no firm end to the work day, it’s so much harder to transition from “work mode” to “living your life mode.” You feel guilty watching TV and wonder if you should go get that one article done. You daydream thinking of your to-do list. You always feel “on,” making it difficult to give yourself the rest you need.
You waste precious mental energy. Each day you wake up without a firm schedule. Each day, you waste time and energy deciding how much you will work and when. It’s the element of decision fatigue. The more decisions we make each day, the more drained we become. It’s why superstars like Steve Jobs wore the same outfit every day. One less decision to make meant a bit more energy for more important matters.
Tasks take longer than they should. Parkinson’s Law basically states however long a task can take is usually how long it will. Maybe you wake up and know, if needed, you could log a 10-hour day today to get that big project done. What ends up happening? You tend to work that 10-hour day. The beauty of the set work schedule is work is only allowed to fill those hours. Usually, everything always gets done.

These problems can be tackled (or at least minimized) by setting a consistent work schedule. The initial constraint of work hours ends up giving you more free time and freedom to enjoy your time outside work guilt free.

Setting an Optimized Work Schedule

Here is where you get to enjoy the freedom of being your own boss. Maybe your peak creativity hours are early morning and early evening. In the middle of the day, you suffer from the afternoon slump. So work in the peak hours and go workout or run errands when your brain power dips.

A work schedule does not mean you must bow down at the altar of the 9-5 work week. Those hours are not ideal anyway! In fact, with the right productivity tactics you may get 8 hours of work done in 7 or 6. All a work schedule means is setting strict work hours and strict non-work hours. If you can accomplish you work between 10-4, that’s great!

You can even set a different work schedule for different days of the week. Maybe you are a work-from-home parent taking advantage of a babysitting co-op. On Tuesday mornings, you get to wrangle the group’s kiddos to the library activity. So on Tuesdays, your work day starts a few hours later.

It doesn’t matter what type of schedule you make. What matters is knowing going into the day which hours you work. Designated work hours protect your “non-work” time.

Once you create a schedule, protect it fiercely. Don’t check your email outside of work hours. Let your clients know what hours they can expect to reach you by phone…and don’t pick up if it’s outside of those (or work into your contract it’s a $75 fee every time they do). When you are done for the day, be done. Don’t fall into the trap of well I could get one more thing done. Allow yourself to rest and relax!

Working from home can be the ideal set up. Setting optimized work hours helps you be the ideal worker and live a balanced life. It’s a win-win!

If you want assistance on setting hours that work for you or need help getting all your work done in the allotted time, Alpine Small Business Solutions is here for you! Just give us a call or shoot us an email to get started.

14 Opportunities and Ideas to Help Add Additional Income During the Pandemic

Hello loves! I wanted to share some information that may be helpful for those that recently were laid off and/or you are looking to supplement your income during and beyond the Convid-19 Pandemic. Like many online business owners, I have a unique birdseye view because of the work that I do and the business I run. None of it is a secret or a ninja trick, and much of it you already have likely heard about, so most of it is just a re-iteration.

I have compiled a list of 14 opportunities and ideas to help add additional income during the pandemic for yourself and your family in these times of uncertainty.

As we start to do more and more delivery and curbside shopping, eating and etc… we will see that we simply do not have the force to support it. Here are places that you can look into if you are looking for work.

1) Grocery stores are hiring and their services are in high demand. Check into Clicklist and Instacart shoppers particularly

2) Doordash and Uber Eat Drivers – Even Pizza Delivery as well

3) Talk to your local marijuana dispensers and liquor stores – See about helping them with their curbside services…and in some cases delivery options

4) Amazon warehouses are hiring as well as drivers and customer service agents. Amazon alone is providing over 100k jobs

5) Become a secret shopper. I know that times are different right now, but there are many online secret shopping opportunities, for instance, customer service secret shopping with Expedia. The restaurant and retail store options won’t be available (unless they pivot) is my guess, but there are other opportunities. Let me preface that this is NOT a huge moneymaker, but it is great for supplemental income. https://www.bestmark.com/ I always had fun with secret shopping and I think you could too.

If you are looking at making some extra money in the online sphere here are some pretty great options.

6) For online work look into https://jobs.sykes.com/ , these are customer service jobs that you can do from home. You must have a dedicated phone line (not a cell phone) and highspeed internet.

7) Working Solutions is another home-based customer service opportunity as well – www.workingsolutions.com/

8) United Health Care for those that work in more of a medical field, they are hiring to help with the influx of calls that are coming in.

9) If you have a special craft, like content writing, graphic design, etc… you can look into www.upwork.com or www.guru.com and if you make and sell your own goods, look at facebook market place, www.etsy.com and www.ebay.com.

10) I realize that the stock market is a pretty scary place right now, but it also offers a lot of opportunities. Stocks are at a record low right now. The market will not be this unstable forever and it is guaranteed that there will be a boom (just don’t know when). The beauty of that is if you can get in at a cheap buy-in, like now, it could provide a huge return in 6-months. Only look into this if you feel empowered to do so. You can start up through Robinhood, which is a free platform for buying and selling stocks in the stock market. It is pretty intuitive and if you use this link you can earn free stock to start your journey with. Truly investing in stock (if you have the means) now might set you up for life. It could be like buying Amazon in 1997 if you get my drift! For Robinhood, though, it doesn’t require any investment right now, just sign up, get your free stock and start dabbling. Use this link to get your free stock >>> https://bit.ly/freerobinhoodstock-jg

11) For those that are toying with taking their business or ideas to Facebook, I have a free mini-training “8 Ways to Revive your Facebook Business Page Organic Reach” that you can take. It is a tiny bit outdated, but the content is still very relevant. www.va.alpinesbsolutions.com

12) If you are looking to take your vision into an online setting and getting serious about taking this time to pivot instead of panic, I would like to offer up some of my time to help you brainstorm. While I do have limited time, I still would like to offer up my own time as a resource. I am offering free 30 minute consults for a limited amount of folks (no strings attached, just value, value, value) the rest of the month. Private message me if you are interested.

13) I am also working on some additional free training and webinars to help people with making supplemental income online or to finally start your own online business journey. If you have a topic you would like me to touch on or have someone in the community talk about, please private message me or put your request below.

14) Lastly (for now), I would love to create a container for those interested to network together and join in on the opportunity to join think tanks, masterminds, engagement circles, and other self-promotion threads so we can all build each other up, stay connected, and love one another.

Do you have things to share or add to my list, please do? The more the merrier. The more information we can put out there the better. I will continue to harvest more ideas around this as the days and weeks unfold.

For those that are in a position to help, please help people, offer your time and what resources you can. This is a time to band together, practice impeccable hygiene, be compassionate and remember we are all in this together. Do not lead in fear…keep being amazing and I am rooting for those that are having a hard time. Please share with someone that you think might benefit from this information as well. I love you!

The 5 Barriers of Delegation and How to Overcome Them

As a leader and entrepreneur, you will find one of the biggest challenges to be delegating tasks. In 2013, Stanford University conducted a survey which exposed the fact that 37% of chief executives struggle and are working to improve on delegation skills. Outlined are five disadvantages that might be keeping you from reaching your delegation goals. To overcome these barriers, we must first identify them.

It Takes Time & Mentoring

We all know that time is money, and we are always looking for ways to save time and be more efficient in what we do. Those voices in your head are telling you that you don’t have the time to adequately explain or teach the skills for the task at hand to your team member. The good news is, delegating task actually saves time. It might take holding their hand and teaching them all the nitty gritty at first, but once they have it down, that is one less task on your plate in which you can focus your efforts on more important business goals.

Loss of Control

Admit it, we can all be a bit of a control freak at times. Many business owners have a long history of making things happen with their own skill and determination. Even though business owners think they can do the task better, your business will not be successful if there’s a leader micromanaging everything. A way to overcome this is by providing planned accountability amongst your team members, which will calm your anxiety. Besides, you may find out that one of your team members discovers a new, more efficient method of completing the task at hand!

Delegating Yourself Out of a Job or Losing Tasks You Enjoy

Another barrier business owners may come across is the fear that you are going to train yourself out of a job. Or maybe there’s a reoccurring task that you enjoy but you offloaded it to a team member. This is a great problem to have! Now that you have less on your plate you can move to a higher position, take on more challenging tasks, or focus on those business development plans you never had the time for. You will also be rewarded by seeing others succeed because of your coaching.

Lack of Confidence/Faith in Your Team

Leaders may be hesitant to delegate tasks because they don’t have confidence or faith in their team members. It’s okay to feel this way, but it’s something you must overcome for successful delegation. Start small, take small risks and set your team up for success. Successes early on will give you the courage to delegate more and more in which you can gradually increase the complexity of tasks assigned. Be sure to thoroughly prep your team because the more prepared they are, the less worried you will be! Additionally, your team may lack the confidence in themselves, or they are worried they won’t do well. By starting small together, you can inspire confidence and trust side by side.

Asking for Help is a Sign of Weakness

Asking for help sucks, and you might feel like it’s a sign of weakness, when really it is a sign of strength and trust. We are only human, and we can’t do everything by ourselves. Often it is fear that fuels this anxiety: Fear of over-stepping. Fear of appearing too needy. Fear of imposing. Fear of revealing our struggle and having people realize we don’t have it all together after all. When we support other people to be more successful, we discover opportunities for collaboration that ultimately enable us to be more successful ourselves. Besides, didn’t you hire a team of talented people? Leverage their capabilities, you will be surprised!

To tackle the fear and uncertainty associated with delegation, you need to lay the groundwork for success. Clarify the work that needs to be delegated. Which tasks can realistically be handled by other team members? Also determine the tasks that must be done by you, and only you. Be sure to communicate with your team the objectives and goals of each task so they know what is expected of them and how it fits in with the larger picture. Be sure to set deadlines and milestones and/or the frequency of checking up on their work. Be open with communication and make sure that your team understands they can turn to you and that it is ok to ask questions and further guidance.

Have some tasks you need to delegate-Let’s talk!

Comfort Zone-Where Dreams Go To Die

We have seen the inspirational quotes encouraging us to get out and do something different—something we wouldn’t normally do. One of my favorites is, “Life Begins at the End of Your Comfort Zone,” by Neale Donald Walsch.

We know it’s important to push the boundaries of our comfort zone, and that when we do, it’s kind of a big deal. But what is the “comfort zone” exactly? Why is it that we tend to get comfortable with the familiar and our routines? What benefit do we obtain from breaking out of our comfort zone?

There’s actually a lot of science that explains why it’s so hard to break out of our comfort zone, and why it’s good for us when we do it. With a little understanding and a few adjustments, we can break away from our routines and do great things. Let’s get started!

Optimal Anxiety

The idea of the comfort zone dates back to 1908, with a classic psychology experiment by Robert M. Yerkes and John D. Dodson. They found that a state of relative comfort created a steady level of performance.

If you’re a go-getter like me, looking to make the magic happen, you are looking to maximize performance. We need a state of relative anxiety—a space where our stress levels are slightly higher than normal. This space is called “Optimal Anxiety,” and it’s just outside our comfort zone. Can you think of a time when you operated within “optimal anxiety?”

However, too much anxiety and our performance drops off sharply! Anyone who has ever pushed themselves to get to the next level, knows that when you really challenge yourself, you can turn out amazing results. More than a few studies support this idea. However, pushing too hard can actually cause a negative effect. Reinforcing our natural tendency to return to an anxiety neutral state, the “comfort zone.” This fine line between optimal anxiety and too much anxiety is why it’s so hard to kick our brains out of the comfort zone.

Breaking Free

So we learned that optimal anxiety is that place where your mental productivity and performance reach their peak. What’s the incentive to pushing ourselves to that next level? Here is what you get once you’re able to step outside of your comfort zone:

Productivity

Comfort kills productivity because without the sense of unease that comes with deadlines and expectations, we tend to do the minimum required to get by. We lose the drive and ambition to do more and learn new things. Pushing personal boundaries helps you hit your stride sooner, get more done, and find smarter ways to work.

Flexibility

You’ll have an easier time dealing with new and unexpected changes. By taking risks in a controlled fashion and challenging yourself to things you normally wouldn’t do, you experience uncertainty in a controlled, manageable environment. Choosing to live outside your comfort zone better prepares you for when life changes force you out of it.

Creativity

Seeking new experiences, learning new skills, and opening the door to new ideas inspire us and educate us in a way that nothing else can. Trying new things can make us reflect on our old ideas and where they clash with our new knowledge, and inspire us to learn more and challenge our biases, our tendency to only seek out information we already agree with. A positive, uncomfortable experience can help us brainstorm, see old problems in a new light, and tackle the challenges we face with new energy.

The benefits you get after stepping outside of your comfort zone have a domino effect throughout your personal and professional life. There’s an overall self-improvement you get through broadening your horizons: the skills you’re learning, the new foods you’re trying and the new avenues you’re exploring.

Once you begin stepping out of your comfort zone, it does get easier. You become accustomed to that state of optimal anxiety. It becomes normal to you, and you’re willing to push farther before your performance falls off. As you challenge yourself, your comfort zone adjusts so what was difficult, and anxiety-inducing becomes easier as you repeat it.

Contact Alpine Small Business Solutions to discuss what we can take off your plate to help you reach your level of optimal anxiety.

Small Steps, Big Changes -The “Magic” Formula to Success

There is no elevator to success; you have to take the stairs. I love that saying by Zig Ziglar. I get questions all the time about the “shortcuts” and “magic formula” or my “secret sauce” to success.

For example: “What is the quickest way to…” or “What is the one trick that will…” Here is the thing…there is no shortcut, no secret to success. Sorry, they don’t exist…not for your business, not for your relationships, not for anything that is worthwhile.

If you want to succeed at something stop focusing on why everyone else appears to be succeeding except for you. Don’t assume everyone that is successful knows some “secret” that you don’t.

I know it’s easier to look at others and think those who achieve high levels of success are simply more intelligent, received a hand up, or are simply luckier than the people in the second group. I get it, it makes people feel better to rationalize another person’s success. But let’s be real here, it is hard work that got somebody in a position to be offered an opportunity. And even then, it is not the opportunity that makes a person, it is what you do with those opportunities that make or break you.

Are you ready to be accountable and take one step at a time? I don’t have a “one thing” answer for you but I do have the general formula.

The “Magic” Formula

Decide

Decide what you want. Consider what you want to achieve. Set S.M.A.R.T goals that motivate you and write them down to make them feel tangible. By setting Specific, Measurable, Attainable, Relevant and Time-bound goals you can measure and take pride in the achievement of those goals. You will be able to see the forward progress in what might otherwise feel like a long pointless grind.

Commit

Doing things carelessly is the mother of everything that can go wrong. When you want your project to succeed, you invest yourself in it fully. “The difference between ‘involvement’ and ‘commitment’ is like an eggs-and-ham breakfast: the chicken was ‘involved’ – the pig was ‘committed’.” You can’t afford to only be involved; being involved means you’re not committed enough, and if you’re not committed enough, that thing you’ve been working on, won’t see the light of day. Don’t chicken out.

Consistent

Be determined and most important, consistent. Fully dedicate yourself to your goal. Consistency is about building small empowering habits and rituals that you partake in every single day that keep you focused on your highest priorities and goals. It essentially comes down to your ability to hold yourself accountable for the daily choices you make, with no excuses and no complaints. You and you alone are accountable for what you do and what you fail to do. All responsibility lies solely in your hands. Do the work not for an hour, a day, a week or a month…but every day, every step, until you reach your goal.

Taking everything, we have discussed into account, it’s clear that the key to success is deciding, committing, and consistency-in-action.

When you commit yourself to performing an activity or task at the same time every day without fail, you are at that moment building an empowering habit that will over time blossom and help you get the desired outcomes you are after.

There is no elevator to success. You must take the stairs, to gain the strength and momentum to take that giant leap. Need more help finding that perfect magic formula to help you in your business? Contact me today…

Mindset Impacts Everything

Mindset impacts everything. Our thoughts, energy and most of all, the actions we take.

More than 30 years ago, Carol Dweck and her colleagues became interested in people’s attitudes about failure. After studying the behavior of thousands of students, Dr. Dweck coined the terms “fixed mindset” and “growth mindset” to describe the underlying beliefs people have about learning and intelligence. What is a growth mindset vs a fixed mindset? Glad you asked!

Growth Mindset: Intelligence can be developed
Fixed Mindset: Intelligence is static; “fixed trait.”

Growth Mindset

Embrace challenges
Persist in the face of setbacks
See effort as the path to mastery
Learn from criticism
Find lessons and inspiration in the success of others

Individuals who believe their talents can be developed (through hard work, good strategies, and input from others.) As a result, they achieve more success because they worry less about looking smart and they put more energy into learning.

Fixed Mindset

Avoid challenges
Give up easily
See effort as fruitless
Ignore useful negative feedback
Feel threatened by the success of others

Those with a fixed mindset spend their time documenting their intelligence or talent instead of developing them. Excessive concern with looking smart keeps you from making bold, visionary moves. If you’re afraid of making mistakes, you’ll never learn on the job and your whole approach becomes defensive.

-H3-

Whether you’re aware of it or not, you keep a running account of what’s happening, what it means, and what you should so. Our minds are constantly monitoring and interpreting. That’s just how we stay on track. Mindset frames the running account of what is taking place. It guides the whole interpretation process.

The fixed mindset creates an internal dialogue that is focused on judging. And people react with feelings of anxiety, depression, or anger. Or superiority. “This means I’m a loser.” “This means I’m a better person than they are.” “This means I’m a bad wife.” “This means my partner is selfish.”

An internal monologue of a growth mindset person is not about judging themselves or others. They listen for learning and constructive action: “What can I learn from this?” “How can I improve?” “How can I help my partner do this better?”

Change Your Mindset

Changing from a fixed mindset to a growth mindset is not like surgery; you can’t remove a fixed mindset and replace it with a growth mindset. You must work on nurturing a positive, growth mindset. These are tips from Dr. Dweck, herself:

Learn to hear your fixed mindset, “voice.”

As you face criticism, you might feel yourself getting angry at the person giving you feedback. The other person might be giving constructive feedback, but you hear “I’m really disappointed in you. I thought you were capable but now I see you’re not.”

Recognize that you have a choice.

How you interpret challenges, setbacks, and criticism is your choice. You can choose to interpret them as signs to ramp up your strategies, stretch yourself and expand your abilities.

Take the growth mindset action.

As you approach a challenge, choose to say: “I think I can learn to with time and effort.” “If I don’t try, I automatically fail.” “If I don’t take responsibility, I can’t fix it. Let me listen and learn what I can.”

Practice hearing both voices, and practice acting on a growth mindset. Nurturing a positive, growth mindset creates profound changes in your personal life and determines your ceiling of success. Your Mind is a garden, your thoughts are the seeds. You can grow flowers, or you can grow weeds.

Need help nurturing that mindset contact me today!

5 Free Tools to Build Your Virtual Team

When you manage a virtual team, the Internet is your lifeblood. Communication, collaboration, and completing projects all happens (at least in some part) online. Fortunately, there’s an online tool to assist you at every stage of work. Here are our favorite tools for building your virtual team.

Communication

Skype: You need to talk to your team, from going over project details to bouncing off ideas. Skype offers text, audio, or video communication for one-on-one or group conversations. You can tailor your communication to your team’s needs (oh and you can even send files!) Team members can download Skype for their computers, tablets, and/or mobile phones.

Project Management

Asana. Asana is great for organizing collaborative projects. Members can make a project, then create and assign tasks in a to-do list format. Tasks can be delegated to one or more team member and can include deadlines, descriptions, and files. Tasks can also repeat (for example, social media engagement twice a week for a certain client). Team members can also view only the tasks assigned to them. It’s a great way to keep track of the many tasks your team needs to complete. The free version allows unlimited projects and tasks for 15 team members. Need even more? Of course, they have an option for that.
Trello is a great visual tool for managing the steps within projects. It’s like a virtual board where you create columns (like “to do this week” or “blog ideas”). You add cards in each column, which you can easily move around. Labels, due dates, attachments, checklists, and other team members can be added to the cards. The free website and app allows for an unlimited number of boards, cards, and teams.

Document Sharing

Google Drive. Google Drive is so easy to use. Documents are autosaved and stored in a cloud. You can grant access to members of your team for different documents, and they can make edits directly into the document (and these edits can be viewed by everyone). No more downloading, uploading, and trying to remember which version is the most recent. You can easily organize documents into folders, and the free version provides 15 GB of storage.
Dropbox has several different levels of options from free accounts to business models depending on the size you need. There are easy sharing links available and you can make folders public or private. It is a great way to store all those files that are too big to put anywhere else.

Scheduling

Trying to schedule a meeting can be a head ache. You send out an email with times
you’re available, get back five lists of times, and spend minutes trying to find the overlap. Doodle allows you to make a checklist of dates and times you’re available. Each team then clicks the bubble of times they’re free. At a glance, you can see which time slot fits every team member. Scheduling can now take seconds.

These five tools are a great starting point to growing your business while on a budget. But there are many more you should be taking advantage of! Check out my guide “32 Free Business Tools to Elevate and Grow Your Business When on a Budget” for a more extensive look at the tools you should be using.

As your team grows and your needs change, there are many paid apps that are wonderful additions to your business as well. Make sure you are forward-thinking and find tools that can grow with you.

Looking to grow your virtual team? Reach out to Alpine Small Business Solutions! We’d love to help with any aspect of business building, from administrative tasks to social media management. Give us a call or shoot us an email today.

6 Best Practices When Working with a Virtual Assistant for the First Time

Have you been thinking about hiring a Virtual Assistant? Are you at the beginning stages of exploring the idea of expanding your team to help run your business online? In this week’s blog, Jessica Granish, leading expert in the Virtual Assistant industry offers some sage advice on this very topic. Jessica has 13 years of experience in creative, social and technical Virtual Assistant tasks. Jessica helps heart-center and conscious business owners put all the pieces together for their business to run like a well-oiled machine in an online environment. She also is a Virtual Assistant trainer, as well as thought leader that educate online business owners about the power of delegation and how to successfully and efficiently build a team that is in alignment with your core values and in turn creating authenticity and trust for a long lasting partnership. In a nutshell, Jessica, helps you gets sh*t done so you can focus and shine in your zone of genius.

Start thinking about expanding and getting assistance now: One of the biggest frustrations I hear from business owners is that they wish they would have hired someone sooner…or at least started the process sooner. It is daunting and overwhelming when your to-do list becomes a mile long. Get ahead of the curve; don’t let the stacks of tasks pile up. Don’t fall victim to being a prisoner in your own business where it stops you dead in your tracks. You know that feeling of being so overwhelmed that you just take a nap!? Try not to get to that space. A Virtual Assistant is there to help create less stress and more time for you to focus on your passion, you know, the whole reason why you went into business for yourself to begin with. All seasoned and reliable Virtual Assistants have processes and procedures to bring you on board with ease. You should feel like the weight of the world has been lifted from your shoulders when you start with your perfect VA.
Don’t feel like you have to hand everything off all at once: It may feel like you are handing the keys to your empire over and for some that might be scary. You and your awesome new VA should work together to identify and prioritize the most important tasks. I suggest starting at a foundational level. This is so that your business is sturdy and strong. You don’t want to play a game of Jenga with your business. In many cases, people don’t even know where to start with delegation. If you are one of those business owners who have no idea where to even start, I suggest using a great tool that I built called the “Delegator”. It is a way to help identify where delegation could help with your sanity. You can access the form here >>> https://www.alpinesbsolutions.com/the-delegator/
Let go of the negative mindset: I realize delegation can seem hard at first. I teach this and can get in the same mindset that many have. You know that negative mindset of, “I want to save money, so I will do it myself”, or “if it is going to get done right, I should do it myself”, or “it is going to take too long to bring someone on board and teach them the ropes”. Don’t fall victim to these statements. Growth is all about letting go of those blocks. The art of delegation comes with great rewards that you will soon realize and will look back and wonder why you didn’t seek support sooner.
Focus on your zone of genius and let your Virtual Assistant focus on theirs: If you are just starting out with building your online presence you will find yourself inundated with new tools and terminology to help run your business in an online environment. This can seem daunting and can be extremely overwhelming and time consuming. You don’t need to know how to do everything to be successful. Being able to let go, release and trust in the ninja like skills of your Virtual Assistant, can change your entire business in a very positive and wonderful way.
Make sure that your Virtual Assistant matches your core values: This is one of the most important things that a successful and long term Virtual Assistant relationships can have in my opinion. If your core values are in alignment everything else just flows so much easier. You can usually tell on the initial conversation with a VA if the synergy is there or not. I suggest to all my clients that you don’t focus on all business in your initial conversations. It is super valuable to talk openly about what makes you both burn with passion inside as well. You can learn quite a bit from digging deeper and creating a more personal connection too. Now, don’t get me wrong, passion is important, but their credentials are extremely important too. A nice balance is a wonderful way of matching core values. Having this alignment with your Virtual Assistant will in turn create authenticity and trust. It is a beautiful thing.
Communication is key: Need I say more? All great relationships let it be professionally or personally start with great communication. Creating expectations and sharing your communication style is super important. When starting your business you will want to set those expectations with your clients, your vendors and your team. Communication is a foundational piece to building authenticity and trust as you grow and expand in your zone of genius.

I hope that this was helpful for someone reading this that may be on the fence. I also just released a new blog recently titled” 5 Reasons Why Hiring a Team Will Cost Less Than Doing Everything Yourself”

Check it out, if you want to continue to explore and educating yourself on building a team you can also check out https://www.alpinesbsolutions.com/hiring-a-team-biz/, another blog on the site that goes a little deeper into the topic.

If you are ready to take your business to the next level, for a limited time, Jessica has opened her calendar to discuss your exact needs. If you would like to take advantage of her 30-minute no cost, no obligation consultation, please fill out the intake form and schedule your call today. https://www.alpinesbsolutions.com/contact/questionnaire/

9 Ways to Deal with Challenging Clients

When you work in the world of online business, dealing with difficult clients comes with the territory. While it can be incredibly frustrating interacting with these individuals, there are some simple proactive and reactive tactics you can use to make things easier on all parties involved.

Proactive Tactics

An ounce of prevention is worth a pound of cure right? Try these ideas to help prevent possible situations before they develop.

Create guidelines about communication. One source of conflict is differing expectations about communication, like the client who expects you to respond at odd hours, weekends, or holidays. Sure that’s a reasonable request when dealing with
crisis communication, but not when it’s dealing with subjects that can wait until traditional work hours. In your initial meetings with clients, provide clear “office hours” that they can expect to be able to reach you. This helps ensure all parties involved are on the same page for what’s reasonable to expect when it comes to communication.
Make clients articulate what they expect from you. This can create an open dialect in case there are any clarifications that need made. Conflict can arise when clients claim your finalized work isn’t what they wanted, or when clients demand you deliver more than the scope of your original agreement. Get clients to explicitly state in as much detail as possible what they are envisioning for the project to minimize the possibilities of expectations not being met. Some clients struggle with expressing what they want, and asking them to express what they wouldn’t want can be a helpful exercise to help them better communicate their expectations.
Provide clear timelines. As much as you can, from the beginning, give clients a timeline of the project with checkpoints along the way. Letting clients know upfront how long they can expect a project to take can help prevent clients expecting unreasonable deadlines to be met, and it provides them with peace of mind that you can gauge how long components of the project will take.
Keep careful records. Hopefully you won’t ever need to refer back to them with your client, but easy access to contracts, client emails, and the like will be important in case there is a disagreement on logistical details, such as fees or what you agreed to do for them.
Provide reports to your clients. These can be weekly, monthly, or quarterly depending on the project or client. The report serves as a detailed summary of what you’ve accomplished and what your plans moving forward in the project are, which again provides peace of mind to your client while continually showing all the value you provide.

Reactive Tactics

Alright so now your client is upset. Here are some tips to diffuse the situation.

Make the client feel listened to. Just like in romantic relationships, sometimes it’s less about being right and more about protecting the relationship. Even if your client is overreacting, make sure they walk away from the conversation feeling
heard. You can use phrases like, “I’m sorry you feel that way, that must be frustrating,” or “I can see why that would upset you” to show you empathize with them. After they explain their viewpoint, articulate back to them what you think their viewpoint is to showcase you understand their perspective.
Steer clients toward specifics. When clients get upset, they often start using sweeping statements such as, “it’s always causing me problems” or “it’s never ready when I need it.” Gently encourage clients to articulate the specific problem to help move the focus away from the “always” and “nevers” and to the problem at hand. Then articulate a specific solution and ask them if it addresses his or her concerns.
Distinguish between a situational conflict and personality clash. Sometimes the problem is not an external scenario you can solve. Some people just butt heads. If it’s possible to switch the client to another staff member, consider giving the client to them. You can ask the client who they would rather work with to let them feel like they have control of the situation. This can be hard, but sometimes it is best. Don’t take it personally. Really, not everyone can get along.
Remember cutting ties is an option. Hopefully it will never need to come to this, but in some cases, it is warranted. You have to weigh the benefits of the client against
the stress, emotional exhaustion, time, and so that it takes to deal with a difficult client. If you’ve tried a variety of approaches and nothing works, you can rest easy knowing you did everything you could to make it work but it wasn’t meant to be. Let the relationship go and focus your energy where it should go: the clients who are willing to work with you!

Dealing with difficult clients can be a challenge. If you need help with client communication, or any aspect of online business building, Alpine Small Business Solutions is here for you! Just give us a call or send us an email.