Tag Archives: Online Business Manager

Why Marketing and Tech are Better Together: The Role of a Tech & Marketing Manager

In today’s digital age, technology has become an integral part of marketing efforts. As such, it’s becoming increasingly important for businesses to have a Tech & Marketing Manager on their team. This is because a Tech & Marketing Manager possesses a unique set of skills that can help businesses to leverage technology to enhance their marketing efforts and drive growth. In this blog, we’ll explore why a Tech & Marketing Manager is what a company needs and why.

What is a Tech & Marketing Manager?

A Tech & Marketing Manager is a marketing professional with a strong technical background. They possess both marketing and technical skills, which allows them to develop and execute marketing strategies that incorporate digital technologies. They specialize in leveraging technology to enhance marketing efforts and create more effective campaigns. This can include managing website content, developing email marketing campaigns, and utilizing social media platforms. A Tech & Marketing Manager is responsible for driving brand awareness, generating leads, and increasing sales revenue through digital channels.

Why does a company need a Tech & Marketing Manager?

Technical expertise

One of the primary reasons why a company needs a Tech & Marketing Manager is for their technical expertise. A Tech & Marketing Manager possesses a deep understanding of technology and how it can be used to enhance marketing efforts. They are knowledgeable about various digital tools, such as marketing automation platforms, email marketing software, and social media management tools. With this expertise, they can effectively use these tools to streamline marketing processes, optimize campaigns, and generate higher returns on investment.

Improved efficiency

Another reason why a company needs a Tech & Marketing Manager is for improved efficiency. With their technical skills, a Tech & Marketing Manager can automate various marketing processes, such as email marketing campaigns, social media posting, and lead nurturing. This automation allows for greater efficiency and saves time and resources, enabling the marketing team to focus on other critical tasks, such as content creation and campaign analysis.

Targeted audience reach

Ah, the Tech & Marketing Manager – the elusive unicorn of the marketing world. With their unique blend of marketing and tech skills, they are the magical beings that can bring a company’s marketing efforts to the next level. So, why do you need one? Well, let me break it down for you.

A Tech & Marketing Manager can also help a company to reach its target audience more effectively. They are skilled in using digital tools to identify and segment audiences based on demographics, behaviors, and interests. This enables the marketing team to create targeted campaigns that resonate with specific groups of people. By using digital tools to understand the behavior of the target audience, Tech & Marketing Managers can craft campaigns that are more likely to convert prospects into customers.

Greater ROI

In addition to improved efficiency and targeted audience reach, a Tech & Marketing Manager can also help a company to generate a greater return on investment (ROI). They are able to measure and analyze marketing metrics such as website traffic, engagement rates, and conversion rates, to determine the effectiveness of marketing campaigns. With this information, they can adjust marketing efforts accordingly to optimize results and increase ROI.

In today’s digital landscape, businesses need to embrace technology to enhance their marketing efforts and drive growth. A Tech & Marketing Manager possesses the technical expertise, efficiency, audience reach, ROI, and innovation that a company needs to stay ahead of the competition. By leveraging digital tools and insights, a Tech & Marketing Manager can help businesses to optimize their marketing efforts, engage with target audiences more effectively, and generate higher returns on investment. Therefore, it’s clear that a Tech & Marketing Manager is an essential asset for any company that wants to succeed in the modern business landscape.

Innovation

Finally, a Tech & Marketing Manager can bring innovation to a company’s marketing efforts. By staying up-to-date with the latest technology and marketing trends, they can introduce new and creative strategies that can set a company apart from its competitors. This can include new methods for engaging with customers, innovative campaign ideas, and creative uses of data and analytics to inform marketing decisions.

Why Hire a Tech and Marketing Manager?

First and foremost, a Tech & Marketing Manager can help your company navigate the ever-changing landscape of marketing technology. Let’s face it, the marketing tech world is a bit of a circus. There are so many tools, platforms, and apps out there that it can make your head spin. But fear not, a Tech & Marketing Manager can help you cut through the noise and find the tools that will make the biggest impact on your marketing efforts.

In addition to helping you find the right tools, a Tech & Marketing Manager can also help you use them effectively. I mean, what good is a shiny new marketing tool if you don’t know how to use it? A Tech & Marketing Manager can train your team on how to use the tools properly, so you can get the most out of them. Plus, they can help you integrate the tools into your existing workflows and processes, so you can work smarter, not harder.

But wait, there’s more! A Tech & Marketing Manager can also help you measure the impact of your marketing efforts. You know that old saying, “you can’t manage what you can’t measure”? Well, it’s true. And a Tech & Marketing Manager can help you measure everything. From website traffic to social media engagement to email open rates, they can help you track it all. And not only that, but they can also help you interpret the data and make informed decisions about how to optimize your marketing efforts.

But perhaps the most valuable thing a Tech & Marketing Manager can bring to the table is their ability to speak both marketing and tech fluently. Let’s face it, marketing folks and tech folks don’t always speak the same language. Marketing folks are all about the creative, while tech folks are all about the data. But a Tech & Marketing Manager can bridge that gap and help everyone get on the same page. They can translate marketing-speak into tech-speak and vice versa, so everyone can understand what’s going on.

And let’s not forget about the innovation factor. A Tech & Marketing Manager is like a mad scientist, always tinkering with new ideas and ways to make your marketing efforts more effective. They’re always on the lookout for the next big thing, whether it’s a new platform or a new way of doing things. And they’re not afraid to experiment and take risks. After all, that’s where innovation comes from – taking risks and trying new things.

Now, I know what you’re thinking – “Wow, a Tech & Marketing Manager sounds too good to be true. Do they really exist?” Yes, they do! But like all unicorns, they’re a rare breed. They’re not just marketers who know a little bit about tech or tech folks who know a little bit about marketing. They’re a special breed that combines the best of both worlds.

So, why should you invest in a Tech & Marketing Manager? Well, they can help you cut through the marketing tech circus, use your tools effectively, measure your impact, bridge the marketing-tech language barrier, and drive innovation. They’re like a one-stop-shop for all things marketing and tech. Plus, they’re just really cool people to have on your team.

In conclusion, if you want to take your marketing efforts to the next level, you need a Tech & Marketing Manager. They’re like the missing puzzle piece that makes everything fit together perfectly. So go ahead, take the leap, and invest in a Tech & Marketing Manager. Your marketing efforts.

If this is something you are interested in learning more about, we would be happy to chat. We have limited spots available, but go ahead and book a free no strings attached strategy call with us today while spots are still available

How to Set Work Hours Working From Home

The ability to design your own work schedule is a double-edged sword. It’s great not feeling chained to your desk for the arbitrary 9-5 grind.

But it’s also easy to avoid ever setting a schedule. Before you know it, you’re always either working or thinking about work. It’s increasingly difficult to leave work at work. Projects that could be done in an hour end up taking longer.

The irony of the “I don’t need to abide by a set schedule” life is that we often function better when we create a schedule.

The Benefit of Setting Work Hours

Many work-from-home individuals resist setting work hours like the plague. One huge appeal of being your own boss is the freedom that comes with control over your schedule right?

But the reality of failing to set work hours tells a different story. Not sticking to a work schedule ends up hurting you in the long wrong in different ways.

It’s hard to leave work at work. When work stops at 5, it’s easier to stop thinking about work at 5. When there is no firm end to the work day, it’s so much harder to transition from “work mode” to “living your life mode.” You feel guilty watching TV and wonder if you should go get that one article done. You daydream thinking of your to-do list. You always feel “on,” making it difficult to give yourself the rest you need.
You waste precious mental energy. Each day you wake up without a firm schedule. Each day, you waste time and energy deciding how much you will work and when. It’s the element of decision fatigue. The more decisions we make each day, the more drained we become. It’s why superstars like Steve Jobs wore the same outfit every day. One less decision to make meant a bit more energy for more important matters.
Tasks take longer than they should. Parkinson’s Law basically states however long a task can take is usually how long it will. Maybe you wake up and know, if needed, you could log a 10-hour day today to get that big project done. What ends up happening? You tend to work that 10-hour day. The beauty of the set work schedule is work is only allowed to fill those hours. Usually, everything always gets done.

These problems can be tackled (or at least minimized) by setting a consistent work schedule. The initial constraint of work hours ends up giving you more free time and freedom to enjoy your time outside work guilt free.

Setting an Optimized Work Schedule

Here is where you get to enjoy the freedom of being your own boss. Maybe your peak creativity hours are early morning and early evening. In the middle of the day, you suffer from the afternoon slump. So work in the peak hours and go workout or run errands when your brain power dips.

A work schedule does not mean you must bow down at the altar of the 9-5 work week. Those hours are not ideal anyway! In fact, with the right productivity tactics you may get 8 hours of work done in 7 or 6. All a work schedule means is setting strict work hours and strict non-work hours. If you can accomplish you work between 10-4, that’s great!

You can even set a different work schedule for different days of the week. Maybe you are a work-from-home parent taking advantage of a babysitting co-op. On Tuesday mornings, you get to wrangle the group’s kiddos to the library activity. So on Tuesdays, your work day starts a few hours later.

It doesn’t matter what type of schedule you make. What matters is knowing going into the day which hours you work. Designated work hours protect your “non-work” time.

Once you create a schedule, protect it fiercely. Don’t check your email outside of work hours. Let your clients know what hours they can expect to reach you by phone…and don’t pick up if it’s outside of those (or work into your contract it’s a $75 fee every time they do). When you are done for the day, be done. Don’t fall into the trap of well I could get one more thing done. Allow yourself to rest and relax!

Working from home can be the ideal set up. Setting optimized work hours helps you be the ideal worker and live a balanced life. It’s a win-win!

If you want assistance on setting hours that work for you or need help getting all your work done in the allotted time, Alpine Small Business Solutions is here for you! Just give us a call or shoot us an email to get started.

7 Mistakes Small Business Owners Make Every Day

Today is the most important day for your business. Why? What you achieve today impacts what you can accomplish tomorrow, next month, five years from now. In our fast-paced business world, it’s easy for our days to blur together. Too often we cultivate bad daily habits without even realizing it. But these little bad habits add up to impactful shifts in our success down the road.

Many of us are guilty of the following daily mistakes of small business owners. Taking the time to identify, and then correct, these mistakes helps empower you to achieve your full potential. And what business owner doesn’t want that?

Not Prioritizing Your Own Health

Notice I didn’t say “value your own health” or “take care of your own health.” You need to prioritize your health because it is the best way to prioritize your business!

Your body is remarkably like a machine. Optimal performance requires quality fuel, proper maintenance, and adequate rest. Skimp out on one of these areas and the performance suffers.

Many of us buy into this workaholic American mentality. You slaved away at the office for 60 hours this week? Gold star for you! You worked through lunch? Gold star for you! You stayed up all night working on a presentation and gulped down four coffees to make it through the day? Gold star for you!

Stop it with these gold stars. The best entrepreneurs know your health should be a bigger priority than your business. Taking care of your health leads to being more effective and efficient as you work, maintaining better work-life balance, and being all around happier. Think of it as the ultimate productivity hack. Hit the gym, bring healthy lunches to work, and turn off the screens an hour before bed. A few weeks of healthy habits and you’ll be amazed at your increased work output.

Not Posting to Social Media Daily

Social media for businesses is not a spectator sport. Either you are all in. Or you don’t enter the game at all.

Granted, all in does not need to mean several hours a day online or a disproportionate chunk of your marketing budget. But posting to Facebook once a week and never keeping up with the always changing marketing trends is not going to cut it.

Take some time to choose the best one to three platforms for your business (more if you are a large business with more marketing resources). Dedicate the necessary time to get these platforms thriving. While most businesses opt for the traditional Facebook and Twitter platforms, consider alternatives like Google+ and Facebook and LinkedIn Groups. These offer unique marketing benefits most marketers fail to take advantage of.

Failing to Organize

Is your desktop scattered with documents and folders? Is your desk overrun with papers and packets? Does it take you more than 15 seconds to locate any given document?

It’s time for improved organization. To many entrepreneurs, organization can seem like a luxury. Who has time to look for (and then implement) the best organizational system? But the longer you go without one, the more time you waste searching for that one filed buried under desktop folder after desktop folder.

Take some time to actually implement a thorough organizational system. Then be sure to stick to it every day. Always put digital or physical files in their correct location with the correct labeling. Deal with any papers dropped on your desk right away. Don’t save to your desk drive or let stacks pile up on your desk. Every day be sure to keep things organized.

Starting the Day With an Email Check

This can be one of THE hardest bad habits to break. We are all guilty of logging onto our computer and going right for the email.

But nearly every business productivity expert gives the same advice: don’t!

When we start with an email check, it puts our brain in reactive mode rather than a proactive or creative mode. When we arrive to work, we are often at a peak mental state (assuming we didn’t suffer from a horrid commute and got our cup of Joe). This precious optimal mental state should be used tackling the hardest projects of the day, not scanning through emails.

It’s best to get a project or two done before checking your email. As a business owner, you often are bombarded with questions and comments from clients and employees. Set aside dedicated time to check your email, say at 11am, 2pm, and 4pm to deal with these emails. This allows you to really focus on your work and use email as a slight brain break during your natural energy dips.

Not Taking Breaks

This is another difficult mistake to stop engaging in. It’s all too easy to sit down at your desk in the morning…and never get up again. We falsely believe the best way to maximize our work is to maximize our hours working. In reality, our brains are much more efficient when we take breaks. Even just a few minutes every hour getting up and stretching can help your brain feel refreshed and ready to tackle whatever problem awaits you.

Try this Navy SEAL trick. Every hour, set an alarm on your phone for a SLLS break: stop, look around your surroundings, listen and try to name as many sounds as you can, and smell and try to name as many smells as you can. Soldiers use this when they are trudging through the worst environment possible for days on end. You can use it when you need a break from the hours staring at a computer.

Failing to Look Long Term

In the daily hustle and bustle of work, it’s easy to get a narrow focus. There are so many tasks needing to be done now. But each day, you need to be preparing for the future. Spend time working on moving your business forward a few months from now. Send your current clients a little gift to strengthen that relationship. Attend a networking event or conference to build up your prospective client list. Take an online class to hone your skills. Try out new tools. Do something daily to prepare for the future. When the future comes, you’ll be ahead of your competition.

Not Delegating or Outsourcing

This is a mantra all small business owners need to hear. Just because you can does not mean you should.

All too often we take on tasks that can and should be handled by someone else. We do this for many reasons. Maybe our team is so small we feel guilty passing along the task. Maybe we struggle with relinquishing control over our passion project. Maybe we worry it’ll take more time managing the employee than just doing it ourselves.

The reality is delegating is a powerful tool to maximize your business. Every small business owner should be delegating in some regard. You can delegate to your own employee or rely on the strength of a virtual assistant. Whatever approach you take, you can free up your valuable time to projects more pressing for your attention. It’s painful letting go, but you will be so glad you did!

3 Crucial Hurdles Before You See Your First Client

Congratulations! You have decided to become an entrepreneur. It is a big step and if you are unfamiliar with the process, it can be very daunting. We are going to look
at the steps of starting a virtual assistant business, but these guidelines can apply to any other field. Making sure you have cleared these hurdles will help you plan, prepare, and manage your business more effectively.

Game Plan

If you are serious about starting a business you have to have a plan, specifically a business plan. Even if you don’t need outside funding to get going, you will want to have a plan to get your focus on what your business is and know what you are really going after. Your business plan should have an executive summary, a business description, a market analysis, a competitor analysis, a design plan, a management plan, and a financial summary. Your game plan is your focus. This is your map and directions to achieve your dream.

Legal

Every business requires legal paperwork to get started and legal considerations in operations. A virtual business carries an even heavier burden when it comes to privacy, security, copyright, and taxation. There are many things you must do before you can ever even call yourself a business and this can vary depending on where you live, so make sure you are paying attention to the details and get everything you need. Here is a quick list of the type of legal documentation that must be in place. This is not exhaustive by any means make sure you check with your local governments about all requirements.

Decide on a legal structure: Is your business sole-proprietorship, partnership, or LLC, etc.? If you are not a sole-proprietorship, everything other structure needs additional legal formation.
Register your business name with the local state government.
Register for state and local taxes, including getting a tax identification number if necessary.
Apply for your business license and any permits needed in your location.

Your First Client

Now things are really exciting! You are all set up and you are ready to take on your first client. Here’s the kicker. How exactly do you do that? A virtual assistant is likely contacted by the potential client via email or maybe a phone call, and you will want to have all you ducks in a row when that first client contacts you. There are a few more things you will want to have ready.

Pricing structure: You will need to know what you charge for what services. Do you work hourly or by package? Do you charge different rates for different projects? Have this set and formatted where you can provide it for any potential client.
Hours: If you ask any entrepreneur, they work all the time! And so will you. Your unbillable hours will likely be more than your billable hours as you get your business going. But even though you are up working until midnight, you don’t want clients contacting you at all hours. Set a schedule where you will be available to your clients and make them respect that.
Account and business management: For your own sanity, you will want to set up some form of business management software. Use something to take care of the business end of things, accounting and bookkeeping, but you should also implement something that will be your project manager. This will help you track hours, due dates, and statuses of all your projects. You don’t want to let anything slip through the cracks.
Legal contract: You need something to help protect you. You need to have your contracted hours, tasks, wages, and length of contract described and include subjects such as copyright, privacy, time off, payment options, etc. This would be something good to have a lawyer look over, as you will want to implement it with every client.
Get to know you: As a virtual assistant it is harder to get to know you clients. You are not working with them daily or face-to-face. You will also work with many businesses that may not be in a field that you are familiar with. Make a questionnaire that you can have clients fill out about themselves and their business to help you understand them and their goals to better help their business.

Make sure you do your research. You don’t want to just jump in over your head. If you have everything lined out early, you will have less headache and stress down the road. After you clear the planning, legal, and your first client hurdle, you will have the confidence you need to make your virtual assistant business a roaring success.

14 Opportunities and Ideas to Help Add Additional Income During the Pandemic

Hello loves! I wanted to share some information that may be helpful for those that recently were laid off and/or you are looking to supplement your income during and beyond the Convid-19 Pandemic. Like many online business owners, I have a unique birdseye view because of the work that I do and the business I run. None of it is a secret or a ninja trick, and much of it you already have likely heard about, so most of it is just a re-iteration.

I have compiled a list of 14 opportunities and ideas to help add additional income during the pandemic for yourself and your family in these times of uncertainty.

As we start to do more and more delivery and curbside shopping, eating and etc… we will see that we simply do not have the force to support it. Here are places that you can look into if you are looking for work.

1) Grocery stores are hiring and their services are in high demand. Check into Clicklist and Instacart shoppers particularly

2) Doordash and Uber Eat Drivers – Even Pizza Delivery as well

3) Talk to your local marijuana dispensers and liquor stores – See about helping them with their curbside services…and in some cases delivery options

4) Amazon warehouses are hiring as well as drivers and customer service agents. Amazon alone is providing over 100k jobs

5) Become a secret shopper. I know that times are different right now, but there are many online secret shopping opportunities, for instance, customer service secret shopping with Expedia. The restaurant and retail store options won’t be available (unless they pivot) is my guess, but there are other opportunities. Let me preface that this is NOT a huge moneymaker, but it is great for supplemental income. https://www.bestmark.com/ I always had fun with secret shopping and I think you could too.

If you are looking at making some extra money in the online sphere here are some pretty great options.

6) For online work look into https://jobs.sykes.com/ , these are customer service jobs that you can do from home. You must have a dedicated phone line (not a cell phone) and highspeed internet.

7) Working Solutions is another home-based customer service opportunity as well – www.workingsolutions.com/

8) United Health Care for those that work in more of a medical field, they are hiring to help with the influx of calls that are coming in.

9) If you have a special craft, like content writing, graphic design, etc… you can look into www.upwork.com or www.guru.com and if you make and sell your own goods, look at facebook market place, www.etsy.com and www.ebay.com.

10) I realize that the stock market is a pretty scary place right now, but it also offers a lot of opportunities. Stocks are at a record low right now. The market will not be this unstable forever and it is guaranteed that there will be a boom (just don’t know when). The beauty of that is if you can get in at a cheap buy-in, like now, it could provide a huge return in 6-months. Only look into this if you feel empowered to do so. You can start up through Robinhood, which is a free platform for buying and selling stocks in the stock market. It is pretty intuitive and if you use this link you can earn free stock to start your journey with. Truly investing in stock (if you have the means) now might set you up for life. It could be like buying Amazon in 1997 if you get my drift! For Robinhood, though, it doesn’t require any investment right now, just sign up, get your free stock and start dabbling. Use this link to get your free stock >>> https://bit.ly/freerobinhoodstock-jg

11) For those that are toying with taking their business or ideas to Facebook, I have a free mini-training “8 Ways to Revive your Facebook Business Page Organic Reach” that you can take. It is a tiny bit outdated, but the content is still very relevant. www.va.alpinesbsolutions.com

12) If you are looking to take your vision into an online setting and getting serious about taking this time to pivot instead of panic, I would like to offer up some of my time to help you brainstorm. While I do have limited time, I still would like to offer up my own time as a resource. I am offering free 30 minute consults for a limited amount of folks (no strings attached, just value, value, value) the rest of the month. Private message me if you are interested.

13) I am also working on some additional free training and webinars to help people with making supplemental income online or to finally start your own online business journey. If you have a topic you would like me to touch on or have someone in the community talk about, please private message me or put your request below.

14) Lastly (for now), I would love to create a container for those interested to network together and join in on the opportunity to join think tanks, masterminds, engagement circles, and other self-promotion threads so we can all build each other up, stay connected, and love one another.

Do you have things to share or add to my list, please do? The more the merrier. The more information we can put out there the better. I will continue to harvest more ideas around this as the days and weeks unfold.

For those that are in a position to help, please help people, offer your time and what resources you can. This is a time to band together, practice impeccable hygiene, be compassionate and remember we are all in this together. Do not lead in fear…keep being amazing and I am rooting for those that are having a hard time. Please share with someone that you think might benefit from this information as well. I love you!

7 Success Benefits of Adding Facebook and LinkedIn Group to your Social Media Strategy

Social media groups are an untapped goldmine of potential for marketers, which is why I’m shocked when people reveal they seldom (or never) utilize them. Think about it — groups are a free avenue for people with similar interests to share relevant information to a hypertailored audience without newsfeed algorithms minimizing their reach. The last part of the sentence is huge. Make sure you hear it again. Share relevant information to a hypertailored audience without newsfeed algorithms minimizing their reach. It’s the content marketers dream!

The benefit of groups extend far beyond more efficient content marketing. Below are some benefits of consistent group involvement, followed by tips to finding the best groups and utilizing group engagement to your advantage.

Benefits of Social Media Groups

Establish yourself as an industry leader. By regularly posting insights and great content, you’ll be seen by your peers as an industry leader. And industry leaders see their business thrive.
Reach new audiences. Posting in groups can spread your company’s name and content to an audience otherwise unfamiliar with you.
Find new professionals to network with. With professional groups, you’ll be exposed to a wide range of professionals you otherwise might not come into contact with. When they interact with your post, you can send them a friendly message to connect and discuss the topic further. It’s a more personable way to acquire new connections across cyberspace.
Drive traffic to your website. You can post (relevant) pieces of content in groups. Members who click on the post will be directed to your website, giving you the opportunity to grow website visits.
Audience insight. Join groups tailored to your target audience and get a glimpse into their interests, needs, and common questions.
Learn from your experienced peers. Group members share insights, and you can learn a lot by reading through fellow members’ posts.
Access to job postings. In many LinkedIn groups, members post job openings relevant to the group’s demographics. These posting may not be highly visible elsewhere and the job poster may remember you from your insightful posts.

Finding Social Media Groups

When it comes to group engagement, quality is more important than quantity. It’s better to engage consistently with five or so groups than infrequently with several. You can find groups in several ways:

Use the discover function. For LinkedIn, click “interests” then “groups” then “discover” to bring up suggested groups. For Facebook, go to this link https://www.facebook.com/groups/ and click “discover”. You’ll see groups joined by your friends, local groups, and groups centered around a topic.
Search based on industry related keywords (like “social media marketing”).
Search based on groups you’re a part of in the offline world (university alumni organizations, professional organizations, etc.)
Search based on location (“small business groups in Seattle”).
Search based on your job position (“small business owners,” “graphic designers,” etc.).
Search for audience tailored groups. If you sell baby products, join parenting groups. If you sell backpacking tours, join backpacking enthusiast groups. Think about where your audience is, and make sure you are there too.
Search for post-event groups. After a large networking event, it’s common for a social media group to be created to connect participants together.
Ask your connections which groups they are a part of that they’d recommend.
Sort through the Linkedin group directory https://www.linkedin.com/directory/groups/

Group Best Practices

Before you post, get to know the group’s tone. Do people post in a formal or casual style? Are successful posts often questions or pieces of advice? Are post lengths typically short, medium, or long?
When posting in audience tailored groups, provide how-to articles, guides, and other pieces of information packed content. That’s the information they are looking for in these groups, and it will build your reputation in the groups as a leader.
Focus on providing value rather than self-promotion and sales. Strive to meet the needs of those in the group, which will translate into quality connections and awareness of your organization that can lead to sales.
If someone comments on your post, you can send them a message stating you appreciated their insight and would like to discuss the subject more. It’s a more personable way to network.
Ask thought-provoking questions and reply to people’s answers.
Once you get the feel of group posting, consider starting your own group. It’ll really show off your position as industry leader.

Engagement in groups is just one of the many tactics employed in successful social media marketing. If you want an engaged social media presence, but lack the time or expertise to make that a reality, reach out to Alpine Small Business Solutions today! We’d love to assist you with social media marketing or any aspect of small business building.

Facebook Chatbots: What Are They and Why You Need Them

Customer service is a crucial component of your business. Quality customer service can generate new sales (after all, it’s cheaper to maintain current clients than to obtain new ones). Plus, an unhappy customer can take to Yelp and other online services to destroy your reputation among your target audience.

The customer service industry was recently revolutionized with the introduction of Chatbots. More specifically, the Facebook Chatbot.

What the Facebook Chatbot Is

The Facebook Chatbot allows you to essentially outsource your customer service interaction to a personalized-to-your-business technological tool. Your company can interact with numerous customers around the world without paying a cent of a customer service representative’s salary. Save big bucks. Make lots of happy customers. It’s a great set-up.

The Facebook Chatbot allows companies to create responses with video, audio, GIFs, files, and text. This variety allows for a high amount of personalization to your company’s brand. The bot can be built by you or by Facebook’s bot creating partners. The bots are designed to learn as they go. The more they are used, the smarter they become.

The Prevalence of Chatbots

In today’s digital world, more customers are turning online to seek help. We saw this rise with Twitter and Facebook. Customers didn’t want to be put on hold when they called the customer help line.

So, instead they turned to social media, where their requests were public and companies had an increased incentive to reply quickly and effectively. Companies who dropped the ball in customer service replies were ridiculed online. Companies who excelled were praised (and often gained new followers and customers).

Customers adapted to this quick reply system, turning less and less to calling in and instead typing in their requests. This set the stage for Chatbots to take off. Customers already turn to the web for assistance. What’s changed is the company’s ability to reply with intelligent, pre-crafted responses.

The Chatbot world is growing, with over 11,500 bots developed and many more in the works. More and more big-name companies are jumping on board and using Facebook Chatbots to revolutionize their customer service. It might be time for your company to get on board too!

Using the Facebook Chatbot for Your Business

The Facebook Chatbot is pretty versatile with the right programing. Take advantage of the many features they offer.

Let customers make a purchase. Customers can place orders within the bot itself, which is especially great for highly mobile target audiences. Pizza Hut, for example, allows customers to place orders through the bot (and reminds them of current promotions).
Let customers get updated information. Send out updates on your business or your industry. The Wall Street Journal, for example, gives users live stock quotes when they text a set code.
Connect customers to your products. Some industries, like tech industries, lend themselves well to this integration. HP allows people to print through messenger to an HP printer.
Help customers make appointments. If you provide a service, the bot can handle appointment times. Sephora noticed an 11% increase in bookings through the bot compared to their other booking methods.
Provide personalized content. The bot can help customers find relevant articles and information on your site. The Whole Foods bot helps customers find a great recipe by typing in words like “lunch” and “turkey dish”
Let customers keep a record of the information. The beauty of bot conversations is they are recorded. Some customers can benefit from keeping this information handy. No more frustrating calling a company for assistance, writing down the instructions, then losing the instructions a few days later. Now customers can just pull up the app to refresh their memory.
Conduct customer analysis. These bots provide a wealth of information and insight into your customers. Go over frequently asked questions. See what customers are struggling with. Find out what they are curious about. It’s like market analysis for much, much cheaper.

The Facebook bot will take time (and, in turn, money) to create and implement. But for many businesses, it can be a valuable investment. Maybe your customer service department is overflowing with the same types of questions. Maybe you want to offer more convenient ways to order products or make appointments. Maybe your target demographic is often online. These are a few reasons to jump on board the Facebook Bot train. If you want assistance with developing a solid Facebook bot marketing strategy, Alpine Small Business Solutions is here for you! Give us a call or shoot us an email today for more information.

10 Leadership Lessons from Celebrities

Celebrities can (sometimes) do more than entertain. Occasionally, their stories and struggles can offer us insight as we work to build our own dynasties in our niche. Looking at their shortfalls and success can help us gain valuable insight on what it truly means to be a leader.

Oprah Winfrey – Leaders need patience

Oprah Winfrey is one of the most successful rags-to-riches stories of our time. Born into poverty, she overcame personal challenges and found her first media job at age 19. It took several years before she launched her talk show, and several more before her own network found success. When she created her network, everything was in place for immense and rather immediate success. She had the masses of fans. She had the industry experience. She was highly networked. She could afford to help finance it. But the network took years to take off. Even Oprah Winfrey, a queen in her industry, needed time to make things happen.

As you lead your organization, try not to get too discouraged over setbacks. Perseverance is important to getting your company where you need to go. Your staff looks to you for guidance and encouragement. Lead the way with a determined enthusiasm and dedication to working to get your company where it needs to go.

Bear Grylls – Leaders encourage risk taking

Bear Grylls is a well-known adventurer, writer, and TV personality. In his show “Running Wild with Bear Grylls” he takes a new celebrity on an adventure, encountering obstacles from crocodile infested waters to repelling down cliffs. As he coaches celebrities, he encourages them to take calculated risks. It’s not a throw caution to the wind and be reckless strategy, but rather a “nothing risked nothing gained” perspective. He works with the celebrity, understanding their strengths and limitations, and then encourages them to push their boundaries. He serves as their safety net, ready to step in as needed. But, his focus in on getting them to stretch their limits.

Good leaders empower their workers to grow and go beyond their limits. Along the way, they serve as a valuable resource, of course. Good leaders train their employees with all the information they need before giving them the gentle nudge to go off on their own to take calculated risks. Whether you are helping someone survive crocodiles or pitch an unconventional idea, good leaders encourage risk tasking.

Emma Watson – Leaders manage their own imposter syndrome

Emma Watson is a famous actress, model, and activist. She is wildly successful and talented, but even she is not immune to self-doubts. Watson is one of the many celebrities vocal about their own struggles with imposter syndrome, a frustrating challenge where a highly capable individual doubts their own ability. Often, people with imposter syndrome feel as if they are faking their way through their work or life, just waiting for others to realize they are incompetent. Ironically, it’s those who should be the most confident that struggle with imposter syndrome. Emma Watson speaks often about her own struggles and how she works to manage them.

As a leader, you may experience crippling self-doubt. As an entrepreneur, you get an extra helping of insecurity. So many people are counting on you and at times it can feel like you are beyond your depths. Letting these fears stop you from acting or affect how you work can be damaging to your business and your employees. Proactively managing imposter syndrome helps you be a better leader.

Vince Lombardi – Leaders show, not shout

Vince Lombardi is one of the greatest professional football coaches of all time, leading the Green Bay Packers to victory time and time again. You can get lost reading through a collection of his quotes, as each one is an inspirational landmine. When talking about coaching, he famously said “they call it coaching, but it is teaching. You do not just tell them…you show them the reasons.” Lombardi took the time to explain to his players the reasoning behind his choices and strategies, rather than simply yelling orders. This, arguably, helped improve the coach-player relationship, team cohesion, and the players’ motivation (especially when things got rough).

Lana Del Rey – If It’s Not Working, Reinvent Your Brand

Before she found fame as a 1960s-inspired sultry throwback singer, Lana Del Rey was a prep-school graduate from upstate New York named Elizabeth “Lizzy” Grant. She started her career with her given name, blonde hair, no shtick and an acoustic, folksy vibe. But, that wasn’t working. So, she reinvented her career under the stage name Lana Del Rey, dyed her hair, adopted the 1960s makeup and deep voice and had a breakthrough.

If your business isn’t standing out, consider going from Lizzy to Lana — give your location, products or services a makeover and use a bold, high-styled appeal to set yourself apart in a crowded marketplace.

Miley Cyrus – Love Your Customers and They Will Love You

Miley Cyrus loves her fans so much that she has nicknamed them “Smilers” and makes sure to acknowledge them often, whether on tour or on social media. This is a great strategy for your business — it is much easier to market more products and services to your existing customers that are already raving fans than to try to find new ones.

So, make sure your customers know that they are loved and keep telling them. Doing this will create customers who will buy more from you and advocate for you — loyalty is the way to go.

Justin Bieber – Go Niche

Many of us don’t understand the appeal of Justin Bieber (make that really don’t understand the appeal…), but it doesn’t matter because we aren’t his niche. He appeals to tween and teen girls. They love him and he knows how to leverage that, without worrying what everyone else thinks of him.

Your business can borrow from the Biebs by focusing on a very distinct target market and knowing what that market cares about. I remember a very successful shoe store in Chicago that employed a similar strategy. They had only really attractive young men working there, who flattered every female customer incessantly as they tried on shoes. That store did very well. Once you are solid in knowing your target market, find a hook that has a strong appeal to them.

The Kardashians – Strike While the Iron Is Hot

To say that the Kardashians have not been shy about exploiting their brands is like saying that fire is kind of hot. The Kardashian girls endorse clothing, makeup, perfume and more. What they know is that no business cycle lasts forever, so they are not shy about maximizing their potential while they can.

The same goes for your company. Business cycles are shortening, so don’t be afraid to make the most of your opportunities while you are hot.

Lindsay Lohan (And Some Other New Celebrity Just About Every Day) – Even a Good Brand Can Become Tarnished

Even if you have something valuable to offer, if you are a jerk, eventually folks won’t want to do business with you. Alec Baldwin, Tiger Woods and Lindsay Lohan are just some of the celebrities that have learned this the hard way.

Geraldo Rivera – Future success cannot be built on past accomplishments.

Watching Geraldo Rivera bomb five tasks in a row was amusing and sad. Frankly, Geraldo’s ideas were good — 10 years ago, but did not resonate with company executives who were looking for forward thinking, innovative ideas that appeal to today’s consumers. Not to detract from his achievements, but Mr. Rivera thought that his past journalistic success would lead his team to winning each challenge; it did not. In fact, many younger people do not even know who he is. Geraldo is a forceful, strong-willed personality who does not take “no” for an answer. Maybe that’s the reason behind his success; however, when working with or leading a t-e-a-m, there has to be collaboration. Most of Geraldo’s contributions focused on “I am an award winning journalist,” “I’m Geraldo Rivera.” “I should be the one in front of the camera.” The recurring theme was “I,” a terrible mistake for a leader, manager, or anyone in authority to focus all the attention on himself or herself without having any regard for team members’ input.

You can’t get complacent in your business — you need to continually work to earn the trust and respect of your vendors, clients and employees. If you don’t, you may find opportunities drying up, or altogether disappearing.

Good leaders do more than order their employees around. Taking the time to explain the mindset behind your decisions can leave an impression on your employees. It shows you value their opinion and understanding enough that you would spend the time talking to them. It helps them understand the values behind your decisions (i.e. I really value this client relationship, so I want to go overboard in correcting their customer service issue). It opens up dialogue so employees can feel free to express their confusion or differing perspective. Showing your employees the reasons behind what you are asking them to do or the reasons for your choices can help strengthen your business.

Not all celebrities are good leaders. But some stand above the crowd, offering unique ways to lead that translate well into business. As you lead your organization, think about ways you can implement these tactics to be a more effective leader.

4 Reasons Why Entrepreneurship Makes You Better at Life

Being an entrepreneur is awesome. You embrace your passions every day at work. You create your own schedule, working from home whenever you feel like it. You can avoid answering to a boss or getting caught in the corporate rat race.

That isn’t to say it’s always easy. But it’s always rewarding. What most people don’t realize about entrepreneurship, though, is it can affect your life outside of the office. How we work can change the mindset of how we live. Being an entrepreneur is great for many reasons, including the many ways it makes you better at life.

You Become Better at Thinking Outside the Box

The business world often favors those who think outside the box. Good revolutionaries concoct new ways of approaching the same old problems and offer up new solutions.

A few decades ago, few people would have predicted that one of the top media companies in the US owns very little physical inventory or that one of the top taxi services owns no vehicles. But the founders of Netflix and Uber forever changed their industries with their creative thinking.

Entrepreneurs are continually challenged to think outside the box. The more you work as an entrepreneur, the more you develop the skills to think creatively. As you practice approaching problems from new perspectives at work, you get better at applying that mindset in other areas of your life. You can find new ways to solve conflict, structure your day, remodel your home, etc.

You Get More Mentally Tough

No one said entrepreneurship is easy. The ups are great, but the downs can be soul crushing. Sometimes it feels like weeks since things went right. Overwhelming stress, exhausting burn out, and never ending projects can cause you to question why you are doing this in the first place.

And then something magical happens. You toughen up. You grit your teeth and power through, finding new ways to tackle problems (such as delegating your work to a virtual assistant to free up your time). You realize you can function on less sleep than you ever thought possible (not recommended of course, but it is empowering knowing you can).

The more mentally tough you get at work, the more mentally tough you get in all areas of your life. The skills you need to survive as an entrepreneur help you manage your time more efficiently, be a more patient family member, prioritize better, and many other important skills. Entrepreneurship is tough, and it makes you tough in the process.

You Keep Yourself Young

But most entrepreneurs I see have grey hairs and stress wrinkles galore, you may think.

True. Entrepreneurs who overwork themselves and fail to regularly practice self-care end up prematurely aging. Just like people in other lines of work with those same poor habits prematurely age.

Entrepreneurs who prioritize their health can find that their line of work keeps them young. Their control over their schedule makes it easier to prioritize important health habits, such as working out, spending time outside, and maintaining a good sleep schedule.

Every day entrepreneurs work in their area of passion. Have you ever seen someone’s eyes light up as they talk about their passion? This excitement about how you spend your time keeps you youthful. It energizes you and helps fight off burnout.

Entrepreneurs are also always learning. Scientific studies remind us time and time again how important learning and using our brain is to maintaining our brain health, especially as we age. Learning new skills and methods of doing work helps entrepreneurs keep their brains young.

You Are Encouraged to Dream Big

Entrepreneurship encourages dreaming big at work. Small thinking limits the growth of your business, so you are supposed to entertain grand visions of growth and success. Even if your company never reaches that 15^th franchise, considering it as a possibility can help motivate you to work harder than you thought possible.

The more you dream big at work, the more you find yourself dreaming big at home. Each day at work you find yourself asking “why not” and quickly you ask that question in all areas of your life. Why can’t I run that marathon? Why can’t I build the family life I desire? Why can’t I travel the world? The mindset of an entrepreneur is an optimistic one, helping entrepreneurs dream bigger at home than they ever imagined.

Entrepreneurship can be a powerful force on your life, changing and affecting you in ways you never would have guessed. The longer you live the entrepreneur life, the longer you reap its rewards. If you are looking to discover ways to improve your entrepreneur life, and in turn improve your life all around, check out our many training programs.

6 Ways to Stop Wasting Your Summer Slump!

The summer slump is this bizarre time of the year for entrepreneurs. Out of nowhere, business becomes slow. Maybe it’s the sunshine beckoning people to spend less time in fluorescently lit office cubicles drumming up new business and more time on the water. Maybe it’s the association from childhood that summer equates vacation and not work. Maybe it’s just the nature of your business that proceedings slowdown in the summer.

Whatever the reason, you sit smack dab in the middle of the summer slump. When business is slow, you can sit back and catch your breath right?

Wrong!

Now is the time to attack strategic projects. Gain an edge on your competition and decrease your workload in future months when work picks back up. Think of this time as the calm before the storm. Do what you can to get your ship in shape and make your business better suited to weather the upcoming chaos. After all, a peaceful slump can only last so long. Before you know it, the madness will descend again. And you’ll be glad you tackled the following projects.

Update Your Brand’s Digital Presence

Your online presence is often the first impression for potential new customers. Your website, blog, and social media pages can always use some freshening up. Tighten up your website copy to make the text as engaging as possible. Add new testimonials. Upload more engaging product photos. Make sure all your hyperlinks work and each blog post is SEO optimized. These little tweaks help mold a solid impression in the mind of your target audience.

Tackle Your Unorganized Filing System

Organization is a business owner’s best friend. It’s all too easy to stockpile a mishmash of files and documents scattered all over your computer and desk. Find a system that works for you and, once and for all, implement it. The few hours or days it takes to really organize everything will save you so much time down the road.

As you organize, you can also use this time for simple in-house upkeep. Update all your contact information records, get your finances in order for tax season, and so on.

Cultivate Customer Loyalty

In today’s world of mass emails and impersonalized shipping, a little customer love goes a long way. Surprise your current customers to strengthen your relationship and build loyalty. Send a simple free gift, like a coffee gift card or a box of chocolates. Bonus points if you can tie it to your brand (like a bag of dog treats sent by a veterinarian’s office).

Another way to foster customer loyalty is with a customer survey. People love sharing their opinion and really love feeling like their opinion matters. Send a short (five minutes or less) survey to your clients. Show you value their voice (and gain valuable insight on your target audience along the way).

Test Out New Tools

The advantage of new tools is they can save you time and revolutionize how you do business. The disadvantage of new tools is they often take time to research, test out, and make a decision to implement or not. When your business is busy, you struggle justifying the time it takes to try out different options.

A summer slump is the perfect time to explore tools, like free ones for building your virtual assistant team.

Find Areas to Work Smarter, Not Harder

Efficiency is the name of the game! Take a good hard look at how you manage your employees. Maybe you are not fully taking advantage of your virtual assistant. Maybe your employees could perform significantly better with some new training. Maybe you can shake up how you approach delegation. Pinpoint some areas to evaluate and see if you can implement a shift to work smarter and not harder.

Consider Expansion Options

During a lull is a great time to dream big. Can your company handle some more clients? Can you forge new partnerships? Can you bring on a new staff member, like a virtual assistant, to help you expand? Take some time to reflect on the status quo and where your company is headed. Steer your ship onto a new path of conquering new worlds. Set a new goal and create an action plan to achieve it.

The summer slump is a perfect opportunity for entrepreneur’s bold enough to take advantage of it. At Alpine Small Business Solution, we know the ins and outs of business management. Reach out for a free consultation to see if our strategy and implementation program is right for you!