All this talk about hosting a virtual summit has you excited. What you don’t know are the dirty truths most people fail to mention. If you dive into a virtual summit without being prepared, you will end up in over your head. Virtual Summits take months of planning and organizing to successfully execute. I can’t stress enough that you won’t be able to complete a virtual summit by yourself. You will drive yourself crazy without some additional support!
Here are a few areas that we know from experience it is great to bring in another set of eyes on.
#1 Test Equipment in Advance
#2 Customer Support
Summits aren’t an evening task. They take time. You will be out of office for a good period of time so who is going to hold down the fort and answer to those emails while you’re away? What all the offers or details you are selling? The people trying to connect but are having trouble? Someone needs to be on call for customer support. Your people want answers! Have help with your customer service, and make sure that person is in the loop of the product/service so they can best help your audience. Your customer support team is the first touch to the business. Make it great! Be sure to plan for this well in advance so you can relax during your summit and not worry whether your business will still be there when you get back!
#3 Design/Marketing Campaign & Promotion
#4 Website & eCommerce
You will be busy planning content for your upcoming interviews and you’re not about to dive into all that code jumble! It is important that your summit/membership website and ecommerce for both are all set up and running correctly well in advance. Find a developer who can support you and execute this correctly. The last thing you need is frustrated customers who can’t buy your All-Access Pass which means lost revenue for you!
#5 Schedule Planning and Organizer
#6 The Aftermath
Congrats you successfully made it through your summit, which means you get to jump right back into your normal routine. WRONG! You still need to consider sending out thank you notes to all the speakers and make sure your all-access pass members have sufficient customer support. Did they get their log-in information? Can they log-in? Can they access the content? This is where a customer support specialist will aid you otherwise you will lose your mind trying to answer all the tickets. Not to mention the thank-you letters…that’s 30 letters you need to write! Maybe that is best handed off to an assistant who can help execute those letters.
Whew! Exhausted yet? This is what I am saying, you need to enlist help to make sure the overall summit is outstanding and you look amazing. Make sure you have the right team in place to manage that-you can always contact us at Alpine Small Business Solutions.